Customer Service Advisor

Hunter Super Techs - TurnPoint; Murfreesboro (TN); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

On-the-job training

Flexible schedule

Paid time off

uniforms provided

Tuition and certification assistance

Health insurance coverage

Dental and vision coverage

401(k) retirement plans with match

Promotion from within

Back-up child and elder care

50% discount on VIOC services

Job summary

Valvoline Instant Oil Change (VIOC) in Murfreesboro, TN is seeking a Customer Service Advisor. You will explain oil changes and services, use product knowledge to offer options, and deliver exceptional guest experiences.

Training is provided, no prior automotive experience required, with an opportunity to advance within the company. The role emphasizes strong customer service skills, the ability to lift up to 50 pounds, and the ability to work in a non-climate-controlled environment.

Qualifications

• Comfortable suggesting additional services to guests based on inspection and recommendations.
• Strong interpersonal and oral communication skills.
• Experience in customer-facing roles is a plus.
• Willing to work in a fast-paced retail/service environment.

Responsibilities

• Present oil change options and services to guests.
• Provide accurate product knowledge and service recommendations.
• Serve as the first/last point of contact with customers and ensure a positive guest experience.

Skills

Interpersonal skills

Customer service

English fluency

Mobility/physical fitness

Job description

Location: 1407 Beasie Road, Murfreesboro, TN, 37128

What You’ll Do:

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lastingimpressions and build loyal customers by using product knowledge and services to present oil change options andadditional services. No matter your experience, our training program will prepare you to communicate successfullywith our guests and provide you with the skills and confidence to be exceptional under the hood. We will help youbecome an expert on our products, services, and company knowledge.

JOB LOCATION: 1407 Beasie Road, Murfreesboro TN 37128

At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from variedbackgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons withdisabilities are strongly encouraged to apply.

The perks and benefits we’ll provide you*:

• Competitive weekly pay - $18 per hour
• Paid on-the-job training – No previous automotive experience is required
• Flexible work schedule: No late evenings or holidays
• Paid time off (PTO), and holiday pay
• Company provided uniforms and tools
• Tuition and certification assistance and access to a FREE online university
• Medical and prescription drug coverage – with Health Savings Account contributions
• Dental, vision, and 401(k) retirement savings plans – 100% match up to 5%
• We promote from within – a commitment we are passionate about
• Back-up Child and Elder Care
• 50% discount on Valvoline Instant Oil Change (VIOC) automotive services
• Terms and conditions apply, and benefits may differ depending on location

What you’ll need to succeed:

• Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
• Effective interpersonal and oral communication skills
• Interacting with people face-to-face
• Eagerness to learn and grow
• Occasionally lift up to 50 pounds
• Willing to be top-side technician cross-trained
• Have full mobility and can work with your hands above your head
• Can stand for extended periods of time and climb stairs
• Comfortable working in a non-climate-controlled environment
• This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions
• English fluency in reading, writing, and speaking

How you’ll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! With an award-winning training program, commitment to safety, and fairand honest values, we’re here to help you reach every milestone.

*Terms and conditions apply, and benefits may differ depending on location

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.