Customer Service Advisor

Hunter Super Techs - TurnPoint; Florence (AL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay $15.50/hr

On-the-job training

Flexible schedule

Paid time off

Uniforms provided

Tuition/certification assistance

Health, dental, vision, 401(k) with 5%

Internal promotion

Back-up child and elder care

50% service discount on VIOC

Job summary

Valvoline Instant Oil Change in Florence, AL is hiring a Customer Service Advisor to greet guests, present oil change options, and recommend additional services. You’ll get comprehensive training, work with a friendly team, and help customers keep vehicles safe and on the road.

The role offers a flexible schedule, no late evenings or holidays, paid time off, uniforms and tools, and access to tuition assistance, health/dental/vision, and a 401(k) with employer match.

Qualifications

• Comfortable suggesting additional services to guests based on inspection and manufacturer recommendations.
• Effective interpersonal and oral communication skills.
• Interacting with people face-to-face.
• Eagerness to learn and grow.
• Occasionally lift up to 50 pounds.
• Willing to be cross-trained as a top-side technician.
• Ability to stand for extended periods and work hands above head.

Responsibilities

• Present oil change options and additional services to guests.
• Deliver friendly, knowledgeable customer service at the service bay.
• Participate in training to become proficient with products and processes.

Skills

Interpersonal skills

Communication skills

Customer service

Job description

What You’ll Do:As a Customer Service Advisor, you are often the first and last face our customers see. You will create lastingimpressions and build loyal customers by using product knowledge and services to present oil change options andadditional services. No matter your experience, our training program will prepare you to communicate successfullywith our guests and provide you with the skills and confidence to be exceptional under the hood. We will help youbecome an expert on our products, services, and company knowledge.JOB LOCATION: 418 Cox Creek Pkwy, FLORENCE, AL, 35630At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from variedbackgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons withdisabilities are strongly encouraged to apply.The perks and benefits we’ll provide you*:Competitive weekly pay - $15.50 per hourPaid on-the-job training – No previous automotive experience is requiredFlexible work schedule: No late evenings or holidaysPaid time off (PTO), and holiday payCompany provided uniforms and toolsTuition and certification assistance and access to a FREE online universityMedical and prescription drug coverage – with Health Savings Account contributionsDental, vision, and 401(k) retirement savings plans – 100% match up to 5%We promote from within – a commitment we are passionate aboutBack-up Child and Elder Care50% discount on Valvoline Instant Oil Change (VIOC) automotive servicesTerms and conditions apply, and benefits may differ depending on location.What you’ll need to succeed:Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendationsEffective interpersonal and oral communication skillsInteracting with people face-to-faceEagerness to learn and growOccasionally lift up to 50 poundsWilling to be top-side technician cross-trainedHave full mobility and can work with your hands above your headCan stand for extended periods of time and climb stairsComfortable working in a non-climate-controlled environmentThis role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructionsEnglish fluency in reading, writing, and speakingHow you’ll advance in your career:At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more andto hear from some of our ‘Vamily’ members. With an award-winning training program, commitment to safety, and fairand honest values, we’re here to help you reach every milestone.Terms and conditions apply, and benefits may differ depending on locationValvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.