Customer Service Advisor

Valor Strategy Group; Easton (Northampton County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Talent Acquisition Specialist to enhance customer service for insurance clients. This role involves managing policy changes, collaborating with vendors, and advocating for clients' needs. The ideal candidate will possess strong communication skills and a proactive approach to service, ensuring a seamless experience for clients. With a focus on professional development and a comprehensive benefits package, this position offers an exciting opportunity to grow within a supportive team environment. Join a company committed to diversity and inclusion in the workplace!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan

Paid Time Off

Professional Development Opportunities

Qualifications

• Must obtain property and casualty insurance license before starting.
• Life and health insurance license required within 180 days.

Responsibilities

• Provide exceptional customer service to clients throughout their insurance journey.
• Coordinate policy changes and manage client inquiries effectively.

Skills

Customer Service

Organizational Skills

Communication Skills

Attention to Detail

Team Collaboration

Proactive Approach

Education

Property and Casualty Insurance License

Life and Health Insurance License

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Valor Strategy Group

Talent Acquisition Specialist @ Valor Strategy Group

In this role, you will provide exceptional Customer Service Support to Valor Insurance clients, ensuring a seamless experience throughout their insurance journey. Valor Insurance is a nationally recognized full-service insurance brokerage operating in 33 states and continuing to expand across the country. This position requires the candidate to obtain a property and casualty insurance license prior to their start date.

Key Responsibilities:

• Customer Service Excellence: Welcome clients to the agency and assist them with policy changes, inquiries, and claims processing. Respond promptly to client requests and inquiries via phone, email, and in-person interactions.
• Policy Management: Coordinate policy changes and updates as requested by clients. Work closely with insurance carriers to ensure accurate and timely processing of policy endorsements, renewals, and cancellations.
• Vendor Coordination: Collaborate with mortgage companies and other vendors to facilitate insurance-related transactions and requirements. Ensure timely communication and resolution of any issues that may arise.
• Certificate Generation: Generate certificates of insurance for clients as needed. Verify coverage details and liaise with underwriters to address any specificrequirements or endorsements.
• Client Advocacy: Serve as the primary point of contact for Valor Insurance clients, providing guidance and support throughout their insurance journey.
• Advocate on behalf of clients to resolve issues and address concerns effectively.
• Collaboration with Brokers: Work closely with Valor Insurance Brokers nationwide to ensure clients receive consistent and high-quality service. Communicate effectively with brokers to address client needs and preferences.

Qualifications:

• Property and casualty insurance license required prior to start date.
• Life and health insurance license must be obtained within 180 days of employment.
• Previous experience in customer service or insurance-related role preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Responsive and proactive approach to customer service.

Compensation and Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with employer matching.
• Paid time off and holiday pay.
• Opportunities for professional development and advancement.

Equal Opportunity Employer:

Valor Strategy Group is an equal opportunity employer and is committed to diversity

and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Apply now by emailing [e-mail] to become part of our Valor Family!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Business Consulting and Services

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