Customer Service Advisor, Remote

Conduent; Connecticut; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where you can thrive in a remote work environment while providing exceptional service. This role involves assisting customers with their post-purchase needs, including tracking orders and resolving inquiries. You'll be part of a supportive culture that values individuality and offers health benefits from day one. If you're passionate about helping others and have strong communication skills, this is the perfect opportunity for you to make a difference in people's lives while enjoying the flexibility of remote work.

Benefits

Health Benefits Starting Day One

Paid Time Off (PTO)

Performance-Based Bonuses

Flexible Work Hours

Qualifications

• Must be 18 years or older with a High School Diploma or GED.
• Ability to type at least 30 WPM and pass a criminal background check.

Responsibilities

• Handle inbound calls from customers regarding their purchases.
• Assist customers with tracking orders and resolving issues.

Skills

Customer Service

Problem Solving

Communication Skills

Empathy

De-escalation Skills

Education

High School Diploma or GED

Tools

iOS

macOS

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Customer Service Advisor, Remote**

**$17.31 per hour + Performance Based Bonuses**

**Full Time Schedules Between the Hours of 7am – 12am CST**

**Health Benefits Start Day One!**

Are you a problem-solver who excels in handling high volume calls and helping customers to resolve issues? Join us as a Customer Service Advisor and support customers with their post-purchase needs, from tracking orders to checking order status and more. If you’re passionate about providing exceptional service and helping customers, feel heard, we want to hear from you!

**What You’ll Do:**

+ Handle inbound calls from customers with inquiries about their recent purchases.

+ Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.

+ Use your problem-solving skills to find quick solutions and resolve any issues.

+ Help de-escalate frustrated customers with empathy and professionalism.

+ Occasionally assist with upselling or cross-selling when appropriate and necessary.

**Who We’re Looking For:**

+ A compassionate and patient individual with excellent communication and soft skills.

+ Strong problem-solving abilities and a knack for de-escalating upset customers.

+ Someone who thrives in a high-volume, fast paced environment.

+ Experience in customer service or call centers is a plus, but not required- training will be provided!

**Why You’ll Love Working With Us:**

+ **Remote work:** Enjoy the flexibility of working from home in your secured workspace.

+ **Health Benefits:** Medical, dental and vision coverage starting day one.

+ **PTO:** Accrue paid time off starting after 180 days

+ **Bonuses:** Performance-based bonus incentives to reward your hard work and success.

Ready to take the next step in your career? **Apply today** and join a team that’s as passionate about technology as you are!

**Requirements:**

+ 18 years or older

+ High School Diploma or GED

+ Be able to successfully pass a criminal background check

+ Have at least six months experience in customer service

+ Have high speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)

+ Ability to accurately type at least 30 WPM

+ Have a secured workspace with a door that is only accessible to you during work hours

+ Familiarity with iOS and/or macOS, or comparable technology, is preferred

+ Be flexible in working hours, seven days per week including weekend days

+ Reside in one of our US hiring zones

**We are NOT currently hiring in the following geographies:**

**States:** AK, CA, HI, MA, IL, MT & NY

**Metro Areas:** MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver

**\#RemoteAP**

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-ad...) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._