Automotive Service Advisor

Workstream; Baltimore (MD); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Paid PTO & Holidays

401k with company match

Uniforms

advancement opportunities

Job summary

Jiffy Lube is hiring Service Advisors who create a positive guest experience by educating customers on vehicle conditions and service recommendations. You will relay information between customers and technicians, capture needs, and provide updates throughout the process.

A strong customer service mindset and basic computer skills are essential for success. Training is provided through Jiffy Lube University with opportunities for advancement within a fast-paced, team-oriented environment.

Qualifications

• Minimum one year experience in automotive or quick lube environments.
• Strong customer service and communication skills.

Responsibilities

• Provide exceptional customer service to Jiffy Lube guests.
• Explain vehicle service needs and recommendations clearly to customers.
• Capture customers' product needs and provide updates throughout the process.
• Offer options tailored to customers' automotive needs.
• Perform oil changes and basic maintenance as required.
• Support daily store operations and team success.

Skills

Customer service

Communication

Computer skills

Tools

POS system

Vehicle knowledge

Job description

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction.During face-to-face customer interaction, the Service Advisor educates the customer about the condition of their vehicle and offers service recommendations that are in the best interest of both the customer and their vehicle. The Service Advisor listens to customer concerns about their car and offers solutions that meet their needs.This is an important job in our Jiffy Lube stores and critical to our success. The best candidates for this role are people focused and energized by the opportunity to meet many customers. They are comfortable recommending needed services and explaining value to customers. They have high energy, are friendly, professional, knowledgeable, and show empathy for the customer. Lastly, they have strong communication and computer skills in order to build service tickets and relay information between the customer and service technicians.

Every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Physical Qualifications:

• Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic shop equipment
• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
• Must be able to stand on your feet for several hours at a time.

Job Duties Include:

• Providing Jiffy Lube guests with exceptional customer service
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests' product needs and providing updates throughout the process
• Offering our guests options that are tailored specifically to their automotive needs
• Giving impartial advice to ensure that our guests are aware of manufacturer time and mileage recommendations
• Performing Jiffy Lube's Signature Service oil change (as required), replacing fluids, filters, wiper blades, and other preventive maintenance services.
• Perform additional duties as assigned to support daily store operations and team success

Team members who complete required training and perform well may be considered for advancement opportunities, including Supervisor/Key Holder and Assistant Manager roles.

Qualifications:

A minimum of 1 year of experience in a dealership, automotive shop, tire center, or quick lube environment is required. We are looking for people who can provide exceptional customer service and bring automotive knowledge to the role.

Full-Time Perks:

• Medical, Dental, and Vision Insurance
• Paid PTO (personal time off) & Holidays
• 401k with company match
• Uniforms, Advancement, Company Discounts
• Company outings to hang out outside of work
• Flexible Work Schedule, a Great Team Environment, and more….

Business Model & Culture:

• This is a performance-based position with strong earning potential for top performers
• We only offer services in the best interest of both the customer and the vehicle. Integrity is key.
• Merit-based promotions and raises. We want to help everyone reach their full potential as a person and team member.
• Fast-paced and team-oriented environment
• World-class JLU training to meet all challenges
• Building strong customer relationships
• Value teammates and recognize their contributions
• Being inclusive and having equal access to opportunity
• Company outings and fun events to build community and celebrate milestones

The Blauvelt Jiffy Lubes have been in operation for over 40 years. Jiffy Lube is a great place to work if you love working with your hands, learning how to work on cars, and want to grow a career in the automotive field. Our fun, team-oriented atmosphere means you don't have to work by yourself on your own bay like in most other shops. We provide all the tools and training to do the work. We work on all makes and models. All you need is a positive attitude, strong work ethic, and drive to grow your career in a fast paced work environment.

We live by the following FASTEST core values:

Friendly, Accountable, Service, Teamwork, Educational, Speed, and Tidy.