Customer Service Administrator – Orders & Logistics

ICU Medical Inc; Highland (IN); On-site; USD 34,000 - 48,000; Full time

Job summary

ICU Medical Inc is seeking a customer service representative to handle inbound and outbound calls, focusing on order taking and order tracking. You will research issues, log data for returns, and provide timely documentation for shipments and invoices.

The role requires clear communication, multi-tasking, and the ability to manage priorities in a fast-paced environment. Experience in medical devices is a plus.

Qualifications

• High School diploma required; college degree preferred.
• ERP experience a plus; strong computer skills and MS Office proficiency required.

Responsibilities

• Respond to customer inquiries and complaints; research and follow up as needed.
• Log customer data for returns and process orders.
• Provide shipment, order or invoice documentation upon request.
• Coordinate with shipping companies regarding status and delivery details.
• Create incidents and tasks in ServiceCloud and track responses.
• Maintain professional phone demeanor and accurate logging of calls.

Skills

Basic Excel skills

Creative problem solving

Clear communication

Multi-tasking

Time management

Customer service mindset

Education

High School diploma

College degree preferred

Tools

MS Office

ServiceCloud

ERP system

Job description

ICU Medical Inc is seeking a customer service representative to handle inbound and outbound calls, focusing on order taking and order tracking. You will research issues, log data for returns, and provide timely documentation for shipments and invoices.

The role requires clear communication, multi-tasking, and the ability to manage priorities in a fast-paced environment. Experience in medical devices is a plus.