Customer Service Administrator 2

sefl; Abilene (TX); On-site; USD 30,000 - 37,000; Full time

Job summary

sefl is seeking a Customer Service Administrator 2 to support the Service Center with clerical duties across customer service, scheduling, dispatch, payroll, and HR tasks. You will respond to customer inquiries about shipments and billing, schedule deliveries, assist drivers, and help with data entry and reports.

The role requires a high school diploma or GED, basic computer skills, and the ability to manage multiple tasks.

Qualifications

• High School Diploma or GED required.
• 6 months related or office experience required.
• Strong communication and multitasking abilities; computer skills.

Responsibilities

• Answer calls and respond to customer questions about shipments and billing.
• Schedule delivery appointments and assist drivers with issues.
• Enter payroll and hours into the system and support service center managers.

Skills

Customer service

Multi-tasking

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.

R espond to c all s or c ontact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), D river Collect, tracing, problems, or rating information. Research and a nswer requests for information from internal customers or other Service Center s . Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and c omplete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested . Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies.

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $21.55 -$ 26.51 Per Hour (pay may vary based on location and experience)

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc