Customer Service Administrator

Anritsu Company; Morgan Hill (CA); On-site; USD 75,000 - 90,000; Full time

Job summary

Anritsu Company in Morgan Hill, CA is seeking a Customer Service Administrator to manage post-sales support, coordinating with planning, logistics, and operations to ensure timely service.

You will handle Sales and Service Orders in SAP, manage inventory, shipping, and documentation, and maintain strong customer relationships while ensuring export compliance.

Qualifications

• Associates degree in Business, Accounting or > 2 years of related experience.
• Proven computer experience with ERP systems and Microsoft Windows applications.
• Knowledge of ISO-9001 quality standard.
• Knowledge of inventory control, cycle counting, transactions and material handling.
• SAP ERP system knowledge is a plus.

Responsibilities

• Field phone calls from customers for RMAs and parts orders.
• Enter Purchase, Sales, and Service Orders in SAP ERP.
• Ensure on-time delivery, billing and inventory accuracy; maintain export compliance.
• Resolve scheduling, shipping and invoicing issues.
• Coordinate service schedules with technical teams to minimize downtime.
• Maintain service order records and perform shipping, receiving, stocking, and distribution tasks.

Skills

Customer service

Written communication

Verbal communication

Teamwork

Multitasking

Problem solving

Independent work

Education

Associate degree in Business

Accounting

2+ years experience

Tools

SAP ERP

ERP systems

Windows applications

Job description

Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit www.anritsu.com and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.

Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a "perfect job." Come find out what Anritsu has to offer you!

As a Customer Service Administrator based in our Morgan Hill, CA office, you will be responsible for post-sales support by working with customers, field offices, and sales/service teams. You will maintain strong customer relationships while coordinating with planning, logistics, and operations to ensure timely service. You will handle Sales and Service Orders, including exchanges, repairs, calibration, service agreements, and warranties. You will also support global service centers with knowledge of international shipping, currencies, exchange rates, and export regulations. You will manage shipping/receiving, inventory control, and documentation: inspect goods, process shipments, track inventory, perform cycle counts, and resolve discrepancies. Ensure accurate, timely material movement and records.

Key Responsibilities:

• Field phone calls from customers for RMA's and Parts Orders
• Enter Purchase, Sales, and Service Orders in SAP ERP
• Ensure on-time delivery, turnaround, billing, and inventory accuracy; maintain export compliance
• Resolve scheduling, shipping, and invoicing issues
• Coordinate service schedules with technical teams to minimize downtime
• Maintain service order records
• Perform shipping, receiving, stocking, and distribution tasks
• Reports to the Customer Service Supervisor in Morgan Hill, CA

Requirements:

• Associates degree in Business, Accounting or > 2 years of experience in a related topic
• Proven computer expertise in the use of ERP systems, and Microsoft Windows applications
• Knowledge of ISO-9001 quality standard
• Knowledge of inventory control, cycle counting and transactions, and material handling
• Knowledge of SAP ERP system is a plus
• Ability to lift up to 50 lbs. Lifting, bending, and stooping may be required

In order to be successful in this role, the following competencies and behavior skills are required:

• Demonstrate problem solving abilities
• Strong written and verbal communication skills
• Ability to work independently and in team environments
• Able to multitask

The annual base salary range for this position is $75,000 - $90,000. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Why work at Anritsu? Please visit us on Comparably to see what our employees love about working here!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.