Customer Operations Representative

Anritsu Company; Morgan Hill (CA); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Major medical, vision, and dental coverage

401(k) Matching Plan

Tuition Reimbursement

Job summary

Anritsu Company is seeking a Customer Operations Representative in Morgan Hill, CA. The role focuses on managing customer experiences, providing service support, and building relationships through excellent communication. Candidates should be proficient in Microsoft Office and possess strong interpersonal skills. The salary range is $54,000 to $80,000 annually, with a comprehensive benefits package. Anritsu is committed to maintaining a supportive work environment.

Qualifications

• Proficient in Microsoft Office and basic computer skills.
• Professional appearance and excellent phone skills.
• Experience in customer interaction and problem-solving.

Responsibilities

• Build customer relationships over the phone with exceptional service.
• Process service quotes and maintain customer satisfaction.
• Communicate effectively with internal and external customers.

Skills

Microsoft Office proficiency

Strong communication skills

Interpersonal skills

Problem-solving

Education

Associates or Bachelor’s Degree in Business Administration

Tools

SAP experience

Job description

Morgan Hill Office, 490 Jarvis Drive, Morgan Hill, CA 95037, USA

• Pay or shift range: $25.96 USD to $38.46 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit www.anritsu.com and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.

Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a “perfect job.” Come find out what Anritsu has to offer you!

As a Customer Operations Representative based in Morgan Hill, CA you will have responsibility for supporting our Sales and Service Operations and managing all aspects of customer experience from when a customer calls to inquire about our products and services through to delivering the product or returning an item from Service. You will be interacting with many people within the organization, so strong communication skills are crucial. This particular position in Customer Operations will be primarily focused on providing service support for our customers.

Key Responsibilities include:

• Build loyal customer relationships via telephone, offering personal attention and exceptional service.
• Pre‑sales and/or post‑sales customer support.
• Primary contact for our Sales Teams and external customers.
• Efficient processing of Service quotes, orders, and requests received in a timely and efficient manner – meeting our Customer Satisfaction and turn‑around time objectives.
• Act as liaison between customers and internal organizations.
• Effective communication to all levels of the organization and external customers to ensure quality service.
• Manage the day to day relationship within our customer base.
• Ensure business process and service standards are met.
• Promote a positive and teamwork environment.
• Keep management informed of any changes or significant concerns that impact the department.
• Reporting to the Customer Operations Supervisor based in Morgan Hill, CA.

Requirements:

• Be proficient or have advanced knowledge of Microsoft Office, Internet functions and basic computer skills.
• Be professional in appearance and communication with excellent phone skills.
• Have strong interpersonal as well as excellent verbal and written communication skills.
• Have experience interacting professionally with internal and external customers.
• Be a problem solver who can make solid job related decisions with critical thinking and root cause analysis skills.
• Work well as a team member and team contributor.
• Flexible hours.

Preferred:

• Possess an Associates or Bachelor’s Degree in Business Administration.
• SAP experience.
• Technical skills or experience in the Test and Measurement environment.
• Order Management/Order Entry experience in a Service environment.

In order to be successful in this role, the following competencies and behavior skills are required:

• The candidate must be comfortable in a dynamic, fast paced business environment.
• Be highly organized and able to coordinate different tasks.
• Be driven, highly self‑motivated, energetic, and experienced interacting professionally with customers.
• Be analytical and able to make good job related decisions.
• Be goal‑driven and achievement oriented.
• Be self‑motivated, disciplined and resolution/solution oriented.
• Possess ability to multi‑task and prioritize daily responsibilities.
• Remain calm under pressure.

The annual base salary range for this position is $54,000- $80,000. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Why work at Anritsu? Please visit us on Comparably to see what our employees love about working here!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.