Customer Service Administrator

Power Systems West; Fife (WA); On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) savings plan

Generous paid time off

Job summary

Power Systems West in Fife, WA, seeks a Dispatch Coordinator to efficiently schedule and dispatch technicians for service maintenance and repairs. Ideal candidates will have at least 3 years of relevant experience and excellent customer service skills.

Benefits include competitive pay ranging from $30 to $40 per hour, health insurance, 401(k) savings plan, and generous paid time off. Join a growing team at a stable company with a 70-year history in the industry.

Qualifications

• 3 years of dispatching and scheduling service technicians or industry-related experience.
• Excellent internal and external customer relations skills.
• Ability to stay calm under pressure with changing priorities.

Responsibilities

• Schedule and dispatch technicians' time efficiently for various maintenance tasks.
• Prioritize and schedule service requests from customers.
• Coordinate with Accounting & Billing teams to resolve billing issues for services.

Skills

Dispatching and scheduling experience

Customer relations skills

Attention to detail

Problem-solving skills

Computer literacy in MS Office

Education

High school diploma or GED

Job description

Job Details

Location: Fife, WA 98424
Salary: $30.00 - $40.00 per hour

The Job

Power Systems West (PSW) is an Oregon-based family-owned business with a 70‑year history and has been a KOHLER POWER distributor for the last 30 years. With over 70 employees and growing, PSW brings the stability and structure of an established business while valuing each team member. The company supplies generator systems and related services across Oregon, Washington, Idaho, Utah, Wyoming, Colorado, Montana and Alaska.

Responsibilities

• Schedule and dispatch technicians’ time efficiently for preventative maintenance, planned repairs, and emergency maintenance within established response times.
• Receive customer calls and emails requesting service; prioritize and schedule service as appropriate.
• Schedule work strategically to maximize technician skill levels and minimize drive time between jobs.
• Coordinate with Accounting & Billing teams to resolve any billing issues for services provided.
• Populate purchase orders for scheduled service work, ensuring parts team orders and supplies necessary parts for technicians and that accurate billing can be generated.
• Write service repair quotes for customers.
• Review work orders for accuracy (parts, labor, etc.) prior to scheduling.
• Assist with after‑hours on‑call dispatching on a rotating basis—covering a one‑week period in rotation with other team members.

Qualifications

• 3 years of dispatching and scheduling service technicians, or industry‑related experience strongly preferred.
• High school diploma or GED, or equivalent work experience.
• Excellent internal and external customer relations skills.
• High attention to detail.
• Strong phone skills.
• Ability to work with a sense of urgency to assess and manage service priority situations.
• Responsive to customer inquiries with excellent written and verbal communication skills.
• Ability to stay calm under pressure with changing priorities.
• Ability to balance workload and switch between multiple tasks throughout the day.
• Ability to think critically, problem‑solve, and make effective decisions.
• Ability to meet deadlines and make critical decisions in a fast‑paced, dynamic environment.
• Computer literacy in MS Office (Word, Excel, etc.) and experience with significant email volume.
• Knowledge of generators, diesel engines, and mechanical aptitude preferred.

Benefits

• Competitive Pay: $30 – $40 an hour, dependent upon experience. Monthly commission potential $250 – $2,500.
• Health & Wellness: medical, prescription drug, dental, vision, life, employee assistance program and pet insurance.
• Work/Life Balance: generous paid time off and holiday schedule.
• Financial Support: 401(k) savings plan, tuition reimbursement, and employee discount programs.

EEO Statement

Our company is an equal employment opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, veteran status or other status protected by law.