Customer Service & Administrative Support Specialist

Ki Mobility; Stevens Point (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Ki Mobility, located in Stevens Point, WI, is seeking a Customer Service Administrative Support to manage customer orders, perform general office tasks, and provide courteous support via phone and email. The role requires comfort with computers and strong written and verbal communication.

The position emphasizes accuracy, teamwork across departments, and adaptability in a fast-paced environment. It is a full-time role with responsibilities including order review, documentation, and supporting

Qualifications

• Requires experience with Microsoft Office programs (Word, Excel) and proven customer support experience.
• Preferred: 2+ years in an office-based customer service role or related experience handling complex products.

Responsibilities

• Review and assign incoming requests to the task management system.
• Evaluate customer orders for accuracy before processing.
• Investigate discrepancies and respond to inquiries on invoices.
• Maintain polite and professional communication via phone and email.
• Provide administrative support for the customer service team leaders.
• Collaborate cross-functionally with sales, finance, and production to ensure smooth operations.

Skills

Microsoft Office

Customer service

Communication skills

Multi-tasking

Time management

Detail oriented

Team collaboration

Tools

Proprietary software

Job description

Ki Mobility, located in Stevens Point, WI, is seeking a Customer Service Administrative Support to manage customer orders, perform general office tasks, and provide courteous support via phone and email. The role requires comfort with computers and strong written and verbal communication.

The position emphasizes accuracy, teamwork across departments, and adaptability in a fast-paced environment. It is a full-time role with responsibilities including order review, documentation, and supporting