Customer Service Admin & Operations Liaison

Harmar Mobility LLC; Sarasota (FL); On-site; USD 42,981,000 - 57,308,000; Full time

Job summary

Harmar Mobility LLC in SARASOTA, FL is seeking an Administrative Support Rep - Customer Service to join our team. You will process invoices, manage CRM records, and respond to inquiries from dealers, installers, customers, and internal sales.

The ideal candidate has prior customer service or administrative experience, is detail-oriented, and can work with CRM and ERP systems. Harmar promotes a collaborative, continuous-improvement culture and values team strengths.

Qualifications

• Prior Customer Service and/or Administrative Assistant experience
• Familiar with SalesForce or CRM systems
• Familiar with Syspro or ERP systems
• Excellent communication skills, both verbal and written
• High performance team oriented environment
• Foster and promote a culture of continuous improvement
• Ability to interface effectively with all members of the organization, suppliers and customers
• Computer literacy for basic Microsoft Office applications
• Self-starter, able to succeed in a dynamic work environment
• Strong Leadership skills
• Willingness to do hands-on work within a team environment

Responsibilities

• Process invoices from Installers through Syspro
• Process internal purchase orders through Salesforce
• Follow up on pending installation appointments with installers
• Follow up on installation completion confirmations with customers
• Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team
• Ability to manage and prioritize multiple projects
• Detail oriented and thorough in completing work tasks
• Knowledge of customer service and/or technical support principles and processes

Skills

Customer service

CRM familiarity

ERP familiarity

Verbal & written communication

Team oriented

Continuous improvement

Interpersonal skills

MS Office

Self-starter

Leadership

Hands-on teamwork

Job description

Harmar Mobility LLC in SARASOTA, FL is seeking an Administrative Support Rep - Customer Service to join our team. You will process invoices, manage CRM records, and respond to inquiries from dealers, installers, customers, and internal sales.

The ideal candidate has prior customer service or administrative experience, is detail-oriented, and can work with CRM and ERP systems. Harmar promotes a collaborative, continuous-improvement culture and values team strengths.