Administrative Support Rep - Customer Service

Harmar; Sarasota (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Harmar Mobility is seeking a Veterans Administration Support Rep to join our team. We value teamwork, continuous improvement, and delivering exceptional customer service as part of a Great Place to Work-certified company.

Responsibilities include processing invoices and purchase orders, following up on installation appointments, and handling inquiries from agents, installers, customers, and internal sales. This role requires strong communication and multi-project prioritization.

Qualifications

• Prior customer service and/or administrative assistant experience.
• Familiar with Salesforce CRM.
• Familiar with Syspro ERP system.
• Excellent written and verbal communication skills.
• Able to work in a high-performance, team-oriented environment.
• Foster and promote a culture of continuous improvement.
• Ability to interface effectively with all members of the organization, suppliers and customers.
• Proficient with basic Microsoft Office applications.

Responsibilities

• Process invoices from Installers through Syspro.
• Process internal purchase orders through Salesforce.
• Follow up on pending installation appointments with installers.
• Follow up on installation completion confirmations with customers.
• Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team.
• Ability to manage and prioritize multiple projects.
• Detail oriented and thorough in completing work tasks.

Skills

Customer service

Administrative support

Team collaboration

Communication skills

Tools

Salesforce CRM

Syspro

Microsoft Office

Job description

DescriptionWant a fulfilling job while working for a Great Place to Work-certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road.

The Veterans Administration Support Rep will have the following responsibilities:

• Process invoices from Installers through Syspro
• Process internal purchase orders through Salesforce
• Follow up on pending installation appointments with installers
• Follow up on installation completion confirmations with customers
• Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team
• Ability to manage and prioritize multiple projects.
• Detail oriented and thorough in completing work tasks.
• Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Requirements

• Prior Customer Service and/or Administrative Assistant experience
• Familiar with SalesForce or some type of Customer Relationship Management Program (CRM)
• Familiar with Syspro or some type of Enterprise Resource Planning system (ERP)
• Excellent communication skills, both verbal and written.
• High performance team oriented environment.
• Foster and promote a culture of continuous improvement.
• Ability to interface effectively and positively with all members of the organization, suppliers and customers.
• Computer literacy for basic Microsoft Office applications.
• Self-starter, able to succeed in a dynamic work environment.
• Strong Leadership skills.
• Willingness to do hands-on work within a team environment.