On-Site Technical Support & Training Specialist

Harmar Mobility LLC; Sarasota (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Harmar Mobility LLC in Sarasota, Florida, is seeking a Technical Support Specialist focused on on-site customer support. This role centers on assisting external dealers, distributors, and end users with technical issues related to Harmar products.

It emphasizes practical problem-solving and hands-on service. The position involves phone support, training on product repair, and collaboration with field teams.

Qualifications

• 2+ years of customer/field service experience.
• Experience troubleshooting electro-mechanical systems.
• Excellent verbal and written communication.
• Ability to manage multiple projects.
• Read and understand schematics.

Responsibilities

• Provide advanced technical support to external dealers, distributors, and end users.
• Offer phone support and training on product repair and service issues.
• Collaborate with product development to address serviceability concerns.
• Create sales orders and RMAs for repair parts as needed.
• Occasional travel to provide field support.

Skills

Customer service

Troubleshooting

Electro-mechanical

Communication

Multitasking

Job description

Harmar Mobility LLC in Sarasota, Florida, is seeking a Technical Support Specialist focused on on-site customer support. This role centers on assisting external dealers, distributors, and end users with technical issues related to Harmar products.

It emphasizes practical problem-solving and hands-on service. The position involves phone support, training on product repair, and collaboration with field teams.