Administrative Support & CRM Liaison

Harmar; Sarasota (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Harmar Mobility is seeking a Veterans Administration Support Rep to join our team. We value teamwork, continuous improvement, and delivering exceptional customer service as part of a Great Place to Work-certified company.

Responsibilities include processing invoices and purchase orders, following up on installation appointments, and handling inquiries from agents, installers, customers, and internal sales. This role requires strong communication and multi-project prioritization.

Qualifications

• Prior customer service and/or administrative assistant experience.
• Familiar with Salesforce CRM.
• Familiar with Syspro ERP system.
• Excellent written and verbal communication skills.
• Able to work in a high-performance, team-oriented environment.
• Foster and promote a culture of continuous improvement.
• Ability to interface effectively with all members of the organization, suppliers and customers.
• Proficient with basic Microsoft Office applications.

Responsibilities

• Process invoices from Installers through Syspro.
• Process internal purchase orders through Salesforce.
• Follow up on pending installation appointments with installers.
• Follow up on installation completion confirmations with customers.
• Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team.
• Ability to manage and prioritize multiple projects.
• Detail oriented and thorough in completing work tasks.

Skills

Customer service

Administrative support

Team collaboration

Communication skills

Tools

Salesforce CRM

Syspro

Microsoft Office

Job description

Harmar Mobility is seeking a Veterans Administration Support Rep to join our team. We value teamwork, continuous improvement, and delivering exceptional customer service as part of a Great Place to Work-certified company.

Responsibilities include processing invoices and purchase orders, following up on installation appointments, and handling inquiries from agents, installers, customers, and internal sales. This role requires strong communication and multi-project prioritization.