Customer Service Admin - Collections

eTeam; Colorado Springs (CO); Hybrid; USD 18,184 - 25,898; Full time

Job summary

An established industry player is seeking a Customer Service Admin to join their dynamic team in Colorado Springs. This hybrid role requires a proactive individual who can effectively communicate with customers and manage collections. You will work closely with various departments to resolve payment issues and ensure compliance with regulations. With a focus on problem-solving and collaboration, this position offers the opportunity to contribute to cross-functional projects and drive process improvements. If you are looking for a role that combines customer interaction with financial acumen, this is the perfect opportunity for you.

Qualifications

• 1-5 years of relevant experience in customer service or collections.
• Bachelor's degree in finance or business administration.

Responsibilities

• Communicate with customers regarding account status and facilitate payment collections.
• Coordinate with finance stakeholders to ensure correct payment application.

Skills

WAWF portal knowledge

Microsoft Office

ERP systems (Oracle)

Project management

Presentation skills

Knowledge of local tax regulations

Contracts knowledge

Foreign exchange knowledge

Third-party payments knowledge

Proficient in Excel

Education

Bachelor's degree in finance

Bachelor's degree in business administration

Tools

ERP systems (Oracle)

Microsoft Office

Job description

Job Title: Customer Service Admin - Collections

Location: Colorado Springs, CO

Duration: 2 years

Pay Rate: $16/hr

Hybrid Role - Individual will need to work onsite 1-2 days/week.

Description:

This role is part of the Client Credit and Collections Organization. The person will be based in the US, working with various stakeholders in the customer organization and internal departments such as Order Management, Sales, and Tax. Acts as the first point of contact for escalations related to Collection Issues.

Key Responsibilities:

1. Communicate with customers regarding their account status and facilitate payment collections.
2. Interface with finance stakeholders to ensure correct payment application, reconciliation, and compliance.
3. Track government billing and collaborate with CSR and web billing teams to upload invoices in portals like WAWF, MPO, IPP.
4. Check WAWF reports for receipt, inspection, acceptance, and invoicing status.
5. Coordinate with government customers and resolve disputes.
6. Manage lockbox and check deposits, rejections, and correspondence.
7. Handle customer refunds and adjustments.
8. Obtain supporting documents from customers to meet finance requirements.
9. Act as liaison between order management, sales, credit, and other departments for effective resolution of issues.
10. Provide quality comments on invoices/accounts and follow up regularly.
11. Coordinate with finance for audits and respond to customer audit requests.
12. Communicate with banks regarding payment processes like checks, letters of credit, and guarantees.
13. Lead reporting efforts, providing analysis and solutions to ensure accurate results.
14. Assist the team in solving complex payment-related problems, including tax, LC, customs, and foreign exchange issues.
15. Participate in cross-functional projects and suggest process improvements.

Qualifications:

• Bachelor's degree in finance, business administration, or equivalent experience.
• 1-5 years of relevant experience.
• Technical Skills: WAWF portal knowledge, Microsoft Office, ERP systems (Oracle), project management, presentation skills, knowledge of local tax regulations, contracts, LC, foreign exchange, and third-party payments.
• Proficient in Excel.

Soft Skills:

• Problem solving, proactive attitude, good communication skills.
• Team player and autonomous worker.
• Growth mindset and positive attitude.
• Ability to work with cross-functional teams.