Customer Service & Admin Assistant - Disability Services

State-of-Michigan; Michigan; Hybrid; USD 38,000 - 54,000; Full time

Job summary

The State of Michigan is seeking a General Office Assistant to provide quality customer service to Michigan residents by handling calls and assisting with disability case adjudication in the Disability Determination Service (DDS). The role involves documenting interactions in DCPS and relaying important information to examiners and managers.

Positions may be filled at multiple levels with varying experience requirements.

Qualifications

• No specific type or amount of experience is required.
• One year of administrative support experience.
• Two years of administrative support experience, including one year equivalent to the intermediate level.

Responsibilities

• Answer incoming calls and address issues from claimants, attorneys, medical sources, and other callers to assist in adjudicating disability cases.
• Document conversations and outcomes in DCPS.
• Provide information related to a case with the intent to provide a resolution, relaying pertinent case-specific information to examiners and/or managers, and performing basic office procedures and program guidelines.

Skills

Customer service

Call handling

Administrative support

Education

High school diploma

Job description

The State of Michigan is seeking a General Office Assistant to provide quality customer service to Michigan residents by handling calls and assisting with disability case adjudication in the Disability Determination Service (DDS). The role involves documenting interactions in DCPS and relaying important information to examiners and managers.

Positions may be filled at multiple levels with varying experience requirements.