Disability Services Admin: Customer Support & Office Ops

State of Michigan; Michigan; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Michigan Department of Health and Human Services is seeking a Customer Service Center Agent to handle calls related to disability case adjudication. The role involves assisting claimants, attorneys, and medical sources, and guiding them through the process with accurate information.

Applicants must be prepared to undergo a full background investigation and suitability review. The position may be located in one of several DDS Area Offices with hybrid work options and remote flexibility depending

Qualifications

• High school diploma or equivalent is typically required.
• Experience levels: General Office Assistant 5; General Office Assistant 6 (one year); General Office Assistant E7 (two years with one year at intermediate level).
• Passing a full federal background check is required for Homeland Security Presidential Directive 12 and suitability review.

Responsibilities

• Answer incoming calls and address issues from claimants, attorneys, medical sources, and other callers to assist in adjudicating disability cases.
• Provide information related to a case and relay pertinent details to examiners or managers.
• Document conversations and outcomes in DCPS and follow standard office procedures and program guidelines.

Skills

Customer service

Data entry

Administrative support

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Michigan Department of Health and Human Services is seeking a Customer Service Center Agent to handle calls related to disability case adjudication. The role involves assisting claimants, attorneys, and medical sources, and guiding them through the process with accurate information.

Applicants must be prepared to undergo a full background investigation and suitability review. The position may be located in one of several DDS Area Offices with hybrid work options and remote flexibility depending