Remote-Eligible Office Assistant: Customer Service & Admin

State of Michigan; Lansing (MI); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Michigan Department of Health and Human Services seeks Customer Service Center Agents to assist in adjudicating disability cases. Responsibilities include handling calls, delivering information, and relaying details to examiners in a federal background-investigation-driven process.

Positions require accurate documentation in DCPS and adherence to program guidelines as part of routine office procedures. Remote/hybrid work within Michigan may be considered based on operational needs.

Qualifications

• Customer service experience handling inquiries and guiding callers.
• Ability to relay case information accurately to examiners and managers.
• Willingness to undergo a complete federal background investigation.

Responsibilities

• Answer incoming calls and address issues from claimants, attorneys, medical sources, and other callers.
• Provide information to assist in the adjudication of disability cases.
• Relay pertinent case information to examiners and/or managers.
• Document conversations and outcomes in the DCPS system.

Tools

DCPS

Job description

Michigan Department of Health and Human Services seeks Customer Service Center Agents to assist in adjudicating disability cases. Responsibilities include handling calls, delivering information, and relaying details to examiners in a federal background-investigation-driven process.

Positions require accurate documentation in DCPS and adherence to program guidelines as part of routine office procedures. Remote/hybrid work within Michigan may be considered based on operational needs.