Resident Services Assistant

State-of-Michigan; Novi (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

The State of Michigan is seeking a Department of State Aide to work with Michigan residents, reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and help customers understand different services and online options.

This full-time role requires availability for a 40+ hour work week, with occasional travel to other branch offices and mandatory background checks as part of the hiring process.

Qualifications

• Educational level typically acquired through completion of high school.
• 6 Level - No specific type or amount is required.
• 7 Level - One year of experience equivalent to a Department of State Aide 6.
• E8 Level - Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.

Responsibilities

• Help Michigan residents review requests, check eligibility, and ensure applications meet requirements.
• Process a variety of transactions, answer questions, and help customers understand services and online options.

Education

High school diploma

Job description

The State of Michigan is seeking a Department of State Aide to work with Michigan residents, reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and help customers understand different services and online options.

This full-time role requires availability for a 40+ hour work week, with occasional travel to other branch offices and mandatory background checks as part of the hiring process.