Customer Service Account Specialist

FW Trucking; Centreville (IL); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Competitive salary

Paid weekly via W2 & Direct Deposit

Personal Time Off

Health, dental, and vision insurance plans

401(k) with 4% match retirement savings plan

Job summary

FW Trucking is looking for a Customer Service Account Specialist in Centreville, Illinois, to be the main point of contact for customers. The role involves ensuring orders and inventory are managed correctly and handling customer inquiries professionally.

Ideal candidates will have a high school diploma and two years in a customer service role. Benefits include competitive pay, health insurance, personal time off, and a 401(k) retirement plan.

Qualifications

• 2 years experience in a customer service account management role.
• Ability to write reports and business correspondence.
• Ability to effectively present information.

Responsibilities

• Serve as the day-to-day contact for assigned customers.
• Ensure accurate order entry and communicate updates.
• Maintain data integrity of account information.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Effective verbal communication

Effective written communication

Education

High School diploma or equivalent

Job description

Customer Service Account Specialist

FW Logistics is an experienced logistics service provider. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.

As the day‑to‑day point of contact for assigned customers, you will ensure orders, inventory, and requests are handled correctly and on time. You will enter and manage orders in the Warehouse Management System, communicate updates, and fix issues before they become larger problems.

Essential Duties and Responsibilities

• Represent FW Logistics in a courteous and professional manner at all times.
• Proactive communications with customers regarding the services delivered by the company.
• Communicate professionally, effectively, and promptly with customers to provide information and support regarding day‑to‑day operations and customer inquiries and/or concerns.
• Maintain the data integrity of account information stored in the company Warehouse Management Systems (WMS).
• Ensure accurate order entry and release of same information to staff as needed.
• Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Promptly follow up to ensure that appropriate changes are made to resolve customer issues.
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
• Verify the accuracy and completeness of information that appears questionable.
• Other duties as assigned.

Requirements

• Accountable – demonstrating individual accountability which results in collective success. This means never adopting a “That’s not my job!” attitude. Willing to do what needs to be done.
• Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.
• Results Driven – passionate to create positive results that maximize sustainable profitability for future success.
• Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
• Intermediate Microsoft Outlook, Word, and Excel skills.
• Ability to write reports, business correspondence and read/interpret documents.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co‑workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to communicate verbally and written effectively.

Education and Experience

Minimum: High School diploma or equivalent and 2 years in a customer service account management role.

Physical Requirements

• Use a computer, telephone, and other office equipment.
• Sit for extended periods of time, up to 8 hours a day if required.
• May require walking primarily on a level surface for periodic periods throughout the day.
• May include lifting up to 25 pounds on occasion.

Benefits

• Competitive salary.
• Paid weekly via W2 & Direct Deposit.
• Personal Time Off.
• Health, dental, and vision insurance plans.
• 401(k) with 4% match retirement savings plan.

Compensation and Working Hours

Hours: Monday – Friday 7:00 am – 3:30 pm. Location: 4300 Church Rd., Centreville, IL 62207. Pay: $22.00 per hour.