Customer Service Rep- Warehouse

Logfret; Sterling Heights (MI); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

Life Insurance

401(k)

Medical, dental, and vision insurance programs

Monthly Bonus

Job summary

An international freight forwarding company located in Sterling Heights, Michigan, is seeking an experienced Customer Service Representative. This role focuses on providing exceptional customer service, managing incoming inquiries, and maintaining customer accounts. Candidates should have at least one year of proven customer service experience and be proficient in Microsoft Office. The position offers a competitive pay rate of $30.50 per hour, benefits including medical, dental, vision insurance, a monthly bonus, and 401(k) participation.

Qualifications

• Must have 1 year of proven customer service experience.
• Ability to work independently and in a team environment.
• Ability to successfully multi-task and meet deadlines.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer or direct incoming phone calls.
• Ensure timely follow-ups to customer interactions.

Skills

Customer service skills

Communication skills

Multi-tasking

Microsoft Office: Word and Excel

Education

High school diploma or GED

Job description

About the job Customer Service Rep- Warehouse

LogFret seeks an experienced Customer Service Rep. to join us. The candidate must have extensive knowledge of the job. You maintain the customer services activities. Ready for a lifestyle that keeps you closer to home? This is the role for you.

Assisting in the Customer Service Operatives daily, including coordinating works to Open Market and liaising with the Customer Service Manager, ensuring all correspondence is logged. Dealing with correspondence via phone, letter, email and fax, you will ensure acknowledgements are received within a timely manner, whilst carrying out general office administrative duties, i.e. letters, scanning, printing, filing and binding of documents when required.

Responsibilities:

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer or direct incoming phone calls.
• Assist with granting site access and updating usernames and passwords for clients.
• Provide information to customers via phone and email.
• Use various systems, software, and support tools efficiently.
• Keep track of customer accounts and make updates with new account information as necessary.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
• All other duties and responsibilities as assigned.

Physical Demands:

• Must be able to lift up to 25 pounds.
• Must be able to stand and walk for prolonged amounts of time.
• Must be able to twist, bend and squat periodically.

Education & Experience:

• High school diploma preferred.
• Ability to successfully multi-task, works efficiently, and meet deadlines.
• Ability to work independently and in a team environment.
• Must have experience with Microsoft Office: Word and Excel.

Requirements:

• Must have 1 years of proven customer service experience.
• Drug Screening.
• Customer service skills and the ability to communicate professionally required.
• High school diploma or GED.
• Pre-employment background check required.
• Life Insurance.
• $30.50 per hour.
• Paid Time Off (PTO).
• 401(k)
• Medical, dental, and vision insurance programs.
• Monthly Bonus.
• About Logfret:
• Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industry's best digital freight solution, taking businesses to the next level.