Customer Service Account Specialist

FW Logistics; Illinois; On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K with 4% match

Paid weekly via W2 & Direct Deposit

Job summary

FW Logistics is looking for a Customer Service Account Specialist in East Saint Louis, IL. The position involves maintaining customer relations, managing account information, and ensuring efficient communication within the team. Candidates should have a high school diploma, at least 2 years of experience in account management, and strong skills in Microsoft Office applications. Benefits include weekly pay, health insurance, and a 401K plan with a 4% match.

Qualifications

• 2 years of experience in a customer service account management role.
• Ability to write reports and business correspondence.
• Ability to effectively present information to managers and customers.

Responsibilities

• Represent FW Logistics professionally at all times.
• Communicate proactively with customers regarding services.
• Maintain data integrity in the Warehouse Management Systems.
• Ensure accurate order entry and release of information.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Verbal communication

Written communication

Problem solving

Education

High School diploma or equivalent

Job description

Description

FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.

Location

2601 McCasland Ave. East Saint Louis, IL.

Hours

M-F 07:00AM~03:30PM

Pay

$18.00 hr

Essential Duties/Responsibilities

• Represent FW Logistics in a courteous and professional manner at all times.
• Proactive communications with customers regarding the services delivered by the Company.
• Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
• Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
• Ensure accurate order entry and release of same information to staff as needed.
• Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
• Verify the accuracy and completeness of information that appears questionable.
• Other duties as assigned.

Requirements

• Accountable – demonstrating individual accountability which results in collective success. This means never adopting a “That’s not my job!” attitude. Willing to do what needs to be done.
• Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.
• Results Driven – passion to create positive results that maximize sustainable profitability for our future success.
• Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
• Intermediate Microsoft Outlook, Word, and Excel skills.
• Ability to write reports, business correspondence and read/interpret documents.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to communicate verbally and written effectively.

Education and Experience

• Minimum: High School diploma or equivalent and 2 years in a customer service account management role

Physical Requirements

• Use a computer, telephone, and other office equipment.
• Sit for extended periods of time, up to 8 hours a day if required.
• May require walking primarily on a level surface for periodic periods throughout the day.
• May include lifting up to 25 pounds on occasion.

Primary Environment

Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.

Benefits

• Competitive salary
• Paid weekly via W2 & Direct Deposit
• Health, dental, and vision insurance plans
• 401K w/ 4% match Retirement savings plan