Customer Service Account Pro — DailyPay on Day One

Taylor Corporation; Byron (MN); In loco; USD 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans

Hospitalization and dental?

Vision care

Wellness programs

Life and disability coverage

Flexible spending accounts

Health Savings Account (HSA)

401(k) with company match

Paid time off (PTO)

Paid holidays

Descrizione del lavoro

Taylor Print Impressions in Byron, MN is looking for a Customer Service Account Representative to act as liaison between customers, Operations, Sales and Account Managers, ensuring customers are well served and the company is well represented. We require 2+ years of customer service experience, strong written and verbal communication, solid time management, and proficient Microsoft Office.

The shift is Monday–Friday, 8:00am–5:00pm, with an hourly range of $19–$23.

Competenze

• 2+ years of customer service or customer support experience.
• Strong written and verbal communication skills.
• Effective time management and ability to manage multiple tasks.

Mansioni

• Act as a liaison between Customer and Operations team, Sales Representative and Account Managers
• Anticipate internal and external customers’ needs and respond quickly and accurately
• Document and maintain SOPs for accounts including processes between customer and operation center
• Identify opportunities to drive process improvements that improve customer experience and reduce costs
• Receive complaints from sales/customers and document details in the operating system
• Monitor inventory levels and report back to the customer
• Demonstrate flexibility with different internal/external customer styles
• Partner with sales to build sustainable relationships through open communication
• Provide back-up coverage (phone/email) in the Sales Representatives’ absence
• Participate in Lean Culture

Conoscenze

Customer service experience

Written & verbal communication

Time management

MS Office (PowerPoint, Excel, Word,Out

Strumenti

MS Office suite

Descrizione del lavoro

Taylor Print Impressions in Byron, MN is looking for a Customer Service Account Representative to act as liaison between customers, Operations, Sales and Account Managers, ensuring customers are well served and the company is well represented. We require 2+ years of customer service experience, strong written and verbal communication, solid time management, and proficient Microsoft Office.

The shift is Monday–Friday, 8:00am–5:00pm, with an hourly range of $19–$23.