Customer Service Account Representative

Taylor Print & Visual Impressions Inc.; Byron (MN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health plans

Hospitalization and dental?

Vision care

Wellness programs

Life and disability coverage

Flexible spending accounts

Health Savings Account (HSA)

401(k) with company match

Paid time off (PTO)

Paid holidays

Job summary

Taylor Print Impressions in Byron, MN is looking for a Customer Service Account Representative to act as liaison between customers, Operations, Sales and Account Managers, ensuring customers are well served and the company is well represented. We require 2+ years of customer service experience, strong written and verbal communication, solid time management, and proficient Microsoft Office.

The shift is Monday–Friday, 8:00am–5:00pm, with an hourly range of $19–$23.

Qualifications

• 2+ years of customer service or customer support experience.
• Strong written and verbal communication skills.
• Effective time management and ability to manage multiple tasks.

Responsibilities

• Act as a liaison between Customer and Operations team, Sales Representative and Account Managers
• Anticipate internal and external customers’ needs and respond quickly and accurately
• Document and maintain SOPs for accounts including processes between customer and operation center
• Identify opportunities to drive process improvements that improve customer experience and reduce costs
• Receive complaints from sales/customers and document details in the operating system
• Monitor inventory levels and report back to the customer
• Demonstrate flexibility with different internal/external customer styles
• Partner with sales to build sustainable relationships through open communication
• Provide back-up coverage (phone/email) in the Sales Representatives’ absence
• Participate in Lean Culture

Skills

Customer service experience

Written & verbal communication

Time management

MS Office (PowerPoint, Excel, Word,Out

Tools

MS Office suite

Job description

Come Work with Us! Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor.

Your Opportunity:

Taylor Print Impressions, previously known as Curtis 1000, is looking for a new Customer Service Account Representative to join the team in Byron, MN! You will play an important role in ensuring our customers are taken care of and the company is well represented!

Your Responsibilities:

• Act as a liaison between Customer and Operations team, Sales Representative and Account Managers
• Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately
• Document and maintain SOP’s as needed for accounts including processes between customer and operation center
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and cost savings
• Receive complaints from sales and/or customers and document details in operating system
• Monitor inventory levels and report back to customer
• Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
• Partner with sales to build sustainable relationships of trust through open and interactive communication
• Provide back-up coverage (via phone/email) in the Sales Representatives’ absence
• Actively practice and participate in Lean Culture

Your Shift:

Monday through Friday from 8:00am-5:00pm. This role will be based out of our Byron, MN facility.

You Must Have:

• 2+ years of previous customer service or customer support experience
• Strong written and verbal communication skills
• Effective time management skills and the ability to manage multiple tasks and prioritize tasks
• Ability to perform basic mathematical calculations
• Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook
• Flexible work schedule (ability to work overtime when needed)

We Would Also Prefer:

• Excellent problem solving, follow-up, and organizational skills
• In-depth knowledge of the print or manufacturing industries
• Knowledge of commonly used concepts, practices, and procedures within the field of customer service such as price estimating, order processing, order editing

The anticipated hourly range for this position is $19-23. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.