Customer Service / Account Manager

HR Solutions, Inc.; Evansville (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Excellent benefits offered

Job summary

A leading HR consultancy in Evansville, IN is seeking an experienced Customer Service / Account Manager to enhance team performance and improve customer relations. The ideal candidate will have management experience and strong customer service skills. Responsibilities include training Customer Service Associates, overseeing communications on quotes and projects, addressing customer feedback, and executing promotions to improve customer satisfaction. Full-time position offering excellent benefits, located onsite in a manufacturing environment.

Qualifications

• 2+ years of management experience required.
• Strong customer service skills.
• Proficient in Microsoft Office Suite.
• Strong Microsoft Word, Excel, and Outlook skills.

Responsibilities

• Train and coordinate Customer Service Associates.
• Manage communications about ongoing quotes and projects.
• Monitor customer feedback to drive improvements.
• Collaborate with teams for seamless shipping.
• Resolve escalated customer complaints.
• Plan customer events to enhance shopping experience.
• Oversee and support the Sales team.

Skills

Customer service

Attention to detail

De-escalation

Problem-solving

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Customer Service / Account Manager

HR Solutions is seeking a Customer Service / Account Manager to join our clients growing team.

Responsibilities

• Train, coach, and coordinate the responsibilities of Customer Service Associates including providing exceptional customer service and creating repeat customers
• Manage communications regarding ongoing quotes, samples, and projects
• Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes
• Collaborate with cross-functional teams to ensure consistent and seamless shipping and follow-up regarding custom orders
• Resolve escalated customer concerns and complaints in a timely and satisfactory manner
• Plan and execute customer events and promotions to enhance the overall shopping experience
• Oversee and manage the Sales team, providing guidance and support as needed

Requirements

• Bachelor's degree preferred but not required or equivalent experience
• 2+ years’ management experience required
• Must have strong customer service, attention to detail, de‑escalation, and problem‑solving skills
• Strong Microsoft Word, Excel, and Outlook skills

Compensation

Excellent benefits offered

To Apply

If your background and qualifications match this position, please send your updated resume to:
Vicki Hubiak, President / CEO
[e-mail]

Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted.

HR Solutions, Inc. is proud to be an Equal Opportunity Employer

At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri‑State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Management

Industries

Manufacturing

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