Debt Collections Specialist — 3rd-Party (Uncapped Bonuses)

Capital Management Services; Buffalo (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company participation

Paid Time Off (PTO)

Fully paid training

Stable, long-term career opportunity

Unlimited monthly bonuses

Job summary

Capital Management Services is seeking a full-time Debt Collections Representative in Buffalo, NY. You will handle inbound and outbound calls for third-party client accounts, negotiating payment solutions while maintaining FDCPA compliance.

Paid training starts soon, with an hourly wage and opportunities for unlimited monthly bonuses. This role offers a stable, long-term career path in a supportive team environment.

Qualifications

• Excellent communication and negotiation skills.
• Professional phone presence and customer-focused approach.
• Ability to stay empathetic, respectful, and compliant on calls.
• Experience in collections or call center preferred but not required.

Responsibilities

• Handle inbound and outbound calls for third-party client accounts.
• Work with customers to create realistic and manageable payment solutions.
• Maintain compliance with FDCPA and applicable regulations.
• Document account activity and payment arrangements accurately.
• Meet or exceed performance and quality goals.

Skills

Communication skills

Negotiation skills

Phone presence

Empathy & compliance

Education

Associate's degree or higher

Job description

Capital Management Services is seeking a full-time Debt Collections Representative in Buffalo, NY. You will handle inbound and outbound calls for third-party client accounts, negotiating payment solutions while maintaining FDCPA compliance.

Paid training starts soon, with an hourly wage and opportunities for unlimited monthly bonuses. This role offers a stable, long-term career path in a supportive team environment.