Customer Service

Amcor Limited; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Flexible time off

Company holidays

Wellbeing program

HSA/FSA

Life Insurance

Retirement match

Tuition reimbursement

Bonus program

Job summary

Amcor Limited is seeking a liaison and graphics contact to coordinate account projects from concept through completion. You will work with customers and internal teams to ensure timely, accurate graphics development and meeting customer expectations.

The role requires knowledge of printing/packaging processes, strong communication, and proficiency in MS Office and Adobe Creative Suite. Your contributions should drive process improvements and exceptional service.

Qualifications

• Bachelor's degree in graphic communication or equivalent work experience.
• Experience in print manufacturing or graphic communication environment.
• Proficient with MS Office and Adobe Creative Suite.

Responsibilities

• Liaison and primary graphics contact for assigned accounts with external customers and Amcor personnel.
• Coordinate job order information through the graphics development process to meet customer expectations.
• Participate in continuous improvement projects and assist with data governance and integrity.
• Attend press approvals with cross-functional teams and ensure proofs meet requirements.
• Maintain accurate data in order management and specification systems.

Skills

Graphic communication

Education

Bachelor's Degree in Graphic Communication

Tools

MS Excel

MS Word

MS Outlook

Adobe Photoshop

Adobe Illustrator

Adobe Creative Suite

Job description

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. This position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers.

Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization. Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.

Basic understanding regarding Amcor customers and products, external contracting business, and order management. Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.

Participates in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in Problem Solving sessions to identify root cause and corrective actions.

Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assists with data governance opportunites. Assist projects to support continued accuracy, integrity, and completeness. Participate in escalation process for managing customer requirements.

Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.

Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.

Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.

Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.

Attends all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non-business hours.

Completes a quality review on products prior to their shipment to customers to verify customer expectations.

Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.

Must have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.

WHAT WE VALUE

wants to do things well or better and has basic knowledge of the KPI's; works toward individual goals; understands the importance of planning & prioritizing

quickly and effectively solves customer problems and takes some effort to proactively learn about what the customer wants

communicates logical and succinct messages when required

takes direction from others on priorities, allocates appropriate time for completing own work in an efficient manner

applies critical thinking and analytical skills to identify problems and provide information to others

helps if asked and supports others when required

basic acceptance of minor improvements/change

knows the objective for own area and has a plan for immediate opportunities

WHAT WE WANT FROM YOU

Education - Bachelor's Degree, emphasis on graphic communication or equivalent work experience preferred

Experience in a print manufacturing and/or graphic communication environment preferred.

Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

Medical, dental and vision plans

Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

Company-paid holidays starting at 8 days per year and may vary by location

Wellbeing program & Employee Assistance Program

Health Savings Account/Flexible Spending Account

Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

Retirement Savings Plan with company match

Tuition Reimbursement (dependent upon approval)

Discretionary annual bonus program (initial eligibility dependent upon hire date)