Customer Graphics Administrator I

Amcor LLC; États-Unis; Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision plans

Discretionary annual bonus program

Résumé du poste

Amcor LLC in the United States seeks a detail-oriented order management specialist to support our customer-centric organization. You will follow standard processes, maintain data integrity, and coordinate with customers to communicate milestones in line with plant capabilities.

The role involves contributing to continuous improvement, addressing customer needs, and ensuring accurate order data across systems while maintaining service quality.

Qualifications

• Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred
• Experience in a print manufacturing and/or graphic communication environment preferred.
• Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.

Responsabilités

• Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization.
• Coordinate with the customer and communicates schedule milestones that are achievable based on plant capabilities.
• Participants in continuous improvement projects and initiatives related to internal or external customers to continuously improve.
• Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system.
• Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.

Connaissances

Customer service

Attention to detail

Communication

Data entry

Formation

Bachelor’s Degree in Graphic Communication or equivalent

Outils

MS Excel

MS Word

MS Outlook

Adobe Photoshop/Illustrator/CS

Description du poste

What you get to do

Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization.

Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.

Basic understanding regarding Amcor customers and products, external contracting business, and order management.

Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.

Participants in continuous improvement projects and initiatives related to internal or external customers to continuously improve.

Participate in Problem Solving sessions to identify root cause and corrective actions.

Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system.

Assists with data governance opportunites.

Assist projects to support continued accuracy, integrity, and completeness.

Participate in escalation process for managing customer requirements.

Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.

Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.

Act as the back-up for designated team members.

Maintain the same level of service excellence as provided to your core customers.

Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.

Attends all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non-business hours.

Completes a quality review on products prior to their shipment to customers to verify customer expectations.

Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.

Must have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.

What we value

wants to do things well or better and has basic knowledge of the KPI’s; works toward individual goals; understands the importance of planning & prioritizing quickly and effectively solves customer problems and takes some effort to proactively learn about what the customer wants communicates logical and succinct messages when required takes direction from others on priorities, allocates appropriate time for completing own work in an efficient manner applies critical thinking and analytical skills to identify problems and provide information to others helps if asked and supports others when required basic acceptance of minor improvements/change knows the objective for own area and has a plan for immediate opportunities

What we want from you

Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred

Experience in a print manufacturing and/or graphic communication environment preferred.

Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win.

We are winning when: Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC www.amcor.com|LinkedIn|YouTube Amcor is committed to providing a secure and reliable experience for all job seekers.