Customer Service

Commonwealth Inc; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Commonwealth Inc. is hiring a Customer Service associate for on-site work in Greater Cincinnati and Northern Kentucky. You will manage inbound receipts, outbound orders, and inventory questions, coordinating with floors, carriers, and the customer’s operations team.

Role requires experience in warehouse customer service, comfort with WMS/ERP, and clear written communication. This is an on-site position with opportunities to grow into lead or account-facing roles.

Qualifications

• Experience in warehouse customer service, shipping/receiving, or a similar operations desk.
• Comfort with WMS or ERP screens, email, and phone in a busy dock environment
• Clear written communication and a calm approach when a load does not go to plan
• Ability to work on-site during warehouse operating hours

Responsibilities

• Coordinate inbound receipts and outbound shipments using the warehouse management system
• Confirm appointment windows, dock assignments, and order status with customers and carriers
• Investigate short ships, OS&D, and inventory discrepancies and document outcomes
• Support cycle counts and inventory accuracy with the warehouse team
• Escalate exceptions early to protect customer commitments

Skills

Warehouse customer service

Shipping/receiving

WMS/ERP proficiency

Clear communication

On-site work

Tools

WMS

ERP

Job description

Full-time · Greater Cincinnati / Northern Kentucky · Customer Service

Warehouse shipping, receiving, and WMS coordination.

Commonwealth is hiring a Customer Service associate to keep warehouse shipping, receiving, and WMS work moving for our Greater Cincinnati and Northern Kentucky customers.

This is an on-site role. You will be the day-to-day contact for inbound receipts, outbound orders, and inventory questions — coordinating with the floor, carriers, and the customer’s operations team.

What you will do

• Coordinate inbound receipts and outbound shipments in our warehouse management system
• Confirm appointment windows, dock assignments, and order status with customers and carriers
• Investigate short ships, OS&D, and inventory discrepancies and close the loop in writing
• Support cycle counts and inventory accuracy alongside the warehouse team
• Escalate exceptions early so customer commitments stay intact

What we look for

• Experience in warehouse customer service, shipping/receiving, or a similar operations desk
• Comfort with WMS or ERP screens, email, and phone in a busy dock environment
• Clear written communication and a calm approach when a load does not go to plan
• Ability to work on-site during warehouse operating hours

Why Commonwealth

Family-owned 3PL with an 8-year average tenure, FDA-registered facilities, and a team that would rather solve the exception than hand it off. Competitive pay, benefits, and room to grow into lead or account-facing roles.

Apply with the form on this page. A member of our team will follow up within one business day.

Other openings

Full-time · Greater Cincinnati / Northern Kentucky

Tell us a bit about yourself and a member of our team will follow up within one business day.

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