CUSTOMER SERVICE

Colonial Group; Newton (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

FSA and HSA

Dental and Vision

401(k) Plan

Stock Purchase Plan

Paid vacation

Holidays

AFLAC

Critical Care Insurance

Hospital Insurance

On-site clinic

Free mental health counseling

Job summary

Colonial Group in Newton, NC is seeking a Customer Service Representative for our Upholstery/Wood division. You will serve as a liaison between customers and manufacturing plants, listening to issues and offering quick, accurate solutions.

The role requires professionalism, strong product knowledge, and excellent verbal and written communication. You'll enter orders, track status, and handle repairs and returns while building positive rapport with clients.

Qualifications

• Prior customer service experience in furniture preferred.
• High school diploma/GED required; Associate degree preferred.
• Ability to remain “cool headed”, professional and courteous with customers at all times.
• Ability to communicate effectively with management.
• Excellent verbal and written communication skills.

Responsibilities

• Answer product problems, service questions and general concerns.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
• Work with the management team to stay updated on product knowledge and to check if there is a question about the status of an order.
• Enter parts orders, customer orders as well as issuing repairs and returns for customers.

Skills

Customer service experience

Excellent communication

Professional demeanor

Written communication

Education

High school diploma or GED

Associate degree in business

Job description

CUSTOMER SERVICE REPRESENTATIVE

(Upholstery/Wood)

The Customer Service Representative will act as a liaison between the customer and the manufacturing plants. We need an enthusiastic and articulate individual who can listen to each customer service issue and offer a solution. The successful associate will have a strong command of the Company’s customer service policies, and be well trained in product knowledge are critical for offering quick and accurate assistance to customers. This position is based at our Upholstery headquarters in Newton, NC.

Responsibilities:

• Answer product problems, service questions and general concerns.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
• Work with the management team to stay updated on product knowledge and to check if there is a question about the status of an order.
• Enter parts orders, customer orders as well as issuing repairs and returns for customers.

Qualifications/Skills:

• Prior customer service experience in furniture preferred
• High school diploma/GED required (Associate degree in a business related field preferred)
• Ability to remain “cool headed”, professional and courteous with customers at all times
• Ability to communicate effectively with management
• Excellent verbal and written communication skills

Benefits Include:

• Medical insurance available the first month following 30 days of employment
• FSA and HSA available
• Dental and Vision
• 401(k) Plan
• Stock Purchase Plan
• Paid vacation upon hire
• Holidays
• AFLAC
• Critical Care Insurance
• Hospital Insurance
• On-site clinic
• Free mental health counseling

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