Customer Service

MARKET VALUE INC; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

A leading customer service firm in New York is seeking a detail-oriented Customer Service Associate. The role involves responding to inquiries, resolving issues, and maintaining customer satisfaction. Ideal candidates are proactive with excellent communication skills. Experience in customer service is preferred. Join our dynamic team to make a significant impact on customer experiences.

Qualifications

• Previous experience in a customer service role preferred.
• Experience in the specific industry is a plus.
• Attributes include patience, empathy, and being detail-oriented.

Responsibilities

• Respond to customer inquiries promptly via multiple channels.
• Handle and resolve customers' complaints efficiently.
• Maintain accurate records of customer interactions and data.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Proactive attitude

Technical proficiency in CRM and office software

Education

High school diploma or equivalent

Customer service certification

Tools

Customer service software

CRM systems

MS Office

Job description

Benefits:

Dental insurance

Health insurance

Vision insurance

About Us: We are committed to providing outstanding products and exceptional customer experiences. As a leader in our industry, we take pride in our innovative solutions and dedicated service. Join our dynamic and customer-focused team where your contributions will make a significant impact.

Position Overview: We are seeking a friendly, detail-oriented, and proactive Customer Service Associate to join our team. As a Customer Service Associate, you will be the primary point of contact for our customers, addressing their inquiries and resolving issues efficiently. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships.

Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, chat, and in-person promptly and courteously.

Problem Resolution: Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.

Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and support to customers.

Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.

Documentation: Keep accurate records of customer interactions, transactions, comments, and complaints. Update customer accounts and maintain data integrity.

Feedback Collection: Gather customer feedback and relay it to relevant departments to help improve products, services, and customer experiences.

Team Collaboration: Work closely with other team members and departments to ensure seamless customer service operations.

Continuous Improvement: Stay updated on product changes, company policies, and best practices in customer service.

Qualifications:

Education: High school diploma or equivalent. Additional education or certification in customer service is a plus.

Experience: Previous experience in a customer service role preferred. Experience in [industry/sector] is a plus.

Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and a proactive attitude.

Attributes: Patient, empathetic, detail-oriented, and a team player with a positive outlook.

Tech Savvy: Proficient in using customer service software, CRM systems, and basic office software (e.g., MS Office).

Join Us: Be a part of our team and help us deliver exceptional service to our valued customers. Apply now and start your journey with us!