Sales Associate

TITAN LOGIC INC; Wilmington (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

TITAN LOGIC INC is seeking a motivated Sales Associate in Wilmington, NC to support day-to-day sales activities and assist customers throughout the purchasing process. The role focuses on understanding customer needs, providing accurate product information, asking questions, and guiding customers to appropriate options.

The ideal candidate will communicate confidently, learn new products quickly, and balance customer needs with sales objectives.

Qualifications

• High school diploma or equivalent required.
• Previous experience in sales, customer service, hospitality, or a customer-facing role preferred.
• Strong verbal and written communication skills.
• Confident and professional interpersonal style.
• Ability to understand customer needs and explain products clearly.
• Comfortable initiating and maintaining customer conversations.

Responsibilities

• Engage with prospective and existing customers to understand their needs and interests.
• Provide information about available products, services, features, and options.
• Ask relevant questions to better understand individual customer requirements.
• Recommend appropriate solutions based on customer needs and preferences.
• Explain product and service information clearly and accurately.
• Respond to customer questions throughout the sales process.
• Maintain current knowledge of company products, services, and offerings.
• Assist customers in comparing available options and making informed decisions.
• Follow up with interested customers when additional information is requested.
• Maintain organized records of customer conversations and sales activity.
• Update customer information and relevant details in company systems.
• Coordinate with team members when additional product or service information is needed.
• Prepare informational materials and resources for customer discussions.
• Maintain professional and consistent communication throughout each interaction.
• Identify common customer questions and communicate relevant observations to the team.
• Support established sales objectives and team priorities.
• Complete routine administrative tasks related to customer and sales activity.
• Participate in team meetings and provide updates on current activity.
• Follow company procedures and standards when communicating product or service information.

Skills

Excellent communication

Customer service oriented

Active listening

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM familiarity

MS Office

Job description

Benefits:

Dental insurance

Health insurance

Vision insurance

We are seeking a motivated and personable Sales Associate to support day-to-day sales activities and assist customers throughout the purchasing process. This position focuses on understanding customer needs, providing accurate product and service information, answering questions, and helping customers identify options that are appropriate for them.

The ideal candidate is confident communicating with people, comfortable learning new products and services, and able to balance customer needs with established sales objectives.

Key Responsibilities

Engage with prospective and existing customers to understand their needs and interests

Provide information about available products, services, features, and options

Ask relevant questions to better understand individual customer requirements

Recommend appropriate solutions based on customer needs and preferences

Explain product and service information clearly and accurately

Respond to customer questions throughout the sales process

Maintain current knowledge of company products, services, and offerings

Assist customers in comparing available options and making informed decisions

Follow up with interested customers when additional information is requested

Maintain organized records of customer conversations and sales activity

Update customer information and relevant details in company systems

Coordinate with team members when additional product or service information is needed

Prepare informational materials and resources for customer discussions

Maintain professional and consistent communication throughout each interaction

Identify common customer questions and communicate relevant observations to the team

Support established sales objectives and team priorities

Complete routine administrative tasks related to customer and sales activity

Participate in team meetings and provide updates on current activity

Follow company procedures and standards when communicating product or service information

Qualifications

High school diploma or equivalent required

Previous experience in sales, customer service, hospitality, client services, or another customer-facing role preferred

Strong verbal and written communication skills

Confident and professional interpersonal style

Strong listening skills and ability to understand customer needs

Ability to explain products and services clearly

Comfortable initiating and maintaining customer conversations

Good judgment and practical problem-solving abilities

Strong organization and attention to detail

Ability to manage multiple customer interactions and follow-up responsibilities

Dependable and consistent approach to assigned responsibilities

Ability to learn new products, services, and company procedures

Comfortable working independently and as part of a team

Basic proficiency with standard computer and business software

What We Offer

Comprehensive onboarding and job-specific training

Supportive and team-oriented work environment

Employee recognition programs

Regular team activities and company events

Variety in day-to-day customer interactions and responsibilities

Established systems, resources, and processes to support daily responsibilities