Customer Service

Montana Idaho Log & Timber; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A custom log and timber company in Miami is seeking a Call Center Representative to manage customer inquiries and ensure satisfaction. The role includes handling calls, upselling products, and maintaining customer relationships. Ideal candidates will have experience in customer support, strong communication skills, and a high school degree. This position offers an opportunity to work in a dynamic environment focused on customer service excellence.

Qualifications

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Ability to multi-task and set priorities.

Responsibilities

• Manage large amounts of inbound and outbound calls.
• Follow communication scripts when handling different topics.
• Identify customers' needs and provide solutions.

Skills

Strong phone and verbal communication skills

Active listening

Customer focus

Adaptability to different personality types

Time management

Education

High school degree

Tools

CRM systems

Job description

Nestled at the base of Montana’s Bitterroot Mountains, awarding winning Montana Idaho Log & Timber has been building handcrafted custom log and timber structures for over 22 years. Each log or timber package is first preassembled at our construction facility by our experienced craftsmen. Then, each log or timber is coded according to a set of plans, disassembled and shipped to your site.

We use only sustainably harvested logs usually from fire or beetle killed areas of the Northwest forests.

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Qualifications

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Additional Information

All your information will be kept confidential according to EEO guidelines.