Service Advisor: Customer Experience & Auto Care

Ray Price Cars; Mount Pocono (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

Ray Price Cars Mount Pocono is seeking a customer-service focused team member for the Ford service department. You will greet customers, gather vehicle information, and prepare accurate estimates with completion timelines.

Additional responsibilities include notifying technicians of work, tracking repair progress, obtaining customer authorization, explaining maintenance needs, setting appointments, handling calls, and coordinating parts orders.

Qualifications

• Full-time availability.
• Ability to multi-task in a fast-paced environment.
• Helpful, friendly and flexible attitude toward customers and co-workers.
• DealERtrack experience is a plus, but not a requirement.

Responsibilities

• Greet customers promptly and pleasantly and collect information to assess vehicle needs.
• Prepare a clean and accurate estimate with timelines for completion.
• Notify technician of incoming work and status updates.
• Monitor repair progress and inform customers of changes to times or estimates.
• Obtain proper authorization before work is performed.
• Communicate required maintenance to customers.
• Schedule appointments for customers.
• Answer phone inquiries.
• Coordinate orders with parts department.

Skills

Customer service

Multi-tasking

Friendly attitude

Professional appearance

Clean driving record

Valid driver’s license

Tools

Dealertrack experience

Job description

Ray Price Cars Mount Pocono is seeking a customer-service focused team member for the Ford service department. You will greet customers, gather vehicle information, and prepare accurate estimates with completion timelines.

Additional responsibilities include notifying technicians of work, tracking repair progress, obtaining customer authorization, explaining maintenance needs, setting appointments, handling calls, and coordinating parts orders.