Service Advisor - Mount Pocono Ford

Ray Price Cars; Mount Pocono (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

Ray Price Cars Mount Pocono is seeking a customer-service focused team member for the Ford service department. You will greet customers, gather vehicle information, and prepare accurate estimates with completion timelines.

Additional responsibilities include notifying technicians of work, tracking repair progress, obtaining customer authorization, explaining maintenance needs, setting appointments, handling calls, and coordinating parts orders.

Qualifications

• Full-time availability.
• Ability to multi-task in a fast-paced environment.
• Helpful, friendly and flexible attitude toward customers and co-workers.
• DealERtrack experience is a plus, but not a requirement.

Responsibilities

• Greet customers promptly and pleasantly and collect information to assess vehicle needs.
• Prepare a clean and accurate estimate with timelines for completion.
• Notify technician of incoming work and status updates.
• Monitor repair progress and inform customers of changes to times or estimates.
• Obtain proper authorization before work is performed.
• Communicate required maintenance to customers.
• Schedule appointments for customers.
• Answer phone inquiries.
• Coordinate orders with parts department.

Skills

Customer service

Multi-tasking

Friendly attitude

Professional appearance

Clean driving record

Valid driver’s license

Tools

Dealertrack experience

Job description

Our Mount Pocono Ford service department is growing and we're looking for an individual with strong customer service skills to join our team. Take your career to the next level with the Ray Price Dealerships!

What You’ll Do:

• Greet all customers promptly and pleasantly. Receive all customer information in order to properly assess vehicle
• Prepare a clean and accurate estimate for customer with accurate timelines for completion.
• Notify technician of incoming work, repair order status and all other comments.
• Check progress of repair throughout the day. Contact customers regarding changes to scheduled time of completion or changes in estimate.
• Receive proper authorization from customer before any work is done on vehicle
• Communicate required and recommended maintenance to customers.
• Set appointments for customers.
• Handle phone inquiries.
• Work with the parts department to coordinate orders

What You’ll Need:

• Full-time availability
• Ability to multi-task in a fast-paced environment
• Helpful, friendly and flexible attitude toward customers and co-workers
• Dealertrack experience is a plus, but not a requirement
• Professional appearance and work ethic
• Valid driver’s license with good driving record
• Ability to pass pre-employment testing including a background check