Customer Service

Farmers Insurance - Jesse Dryer Agency; Grand Junction (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Retirement Plan

Hands on Training

Career Growth Opportunities

Job summary

The Juris Agency in Grand Junction, CO is seeking a Customer Service Representative to onboard new customers, provide ongoing support after the sale, and ensure clients feel supported throughout their journey. This role requires a tech-savvy individual who can manage multiple client inquiries with a positive attitude.

You will work with CRM tools, respond promptly, and contribute to cross-selling opportunities while maintaining outstanding attendance and strong communication with clients and

Qualifications

• Typing speed of 50 wpm and comfortable using CRM systems.
• Reliable attendance record with on-time reliability.
• Customer-first mindset and positive attitude.
• Must be able to pass a criminal background check and pre-hire drug screening.
• Excellent verbal and written communication skills.

Responsibilities

• Onboard new customers and guide them through setup.
• Provide ongoing post-sale support and resolve issues.
• Cross-sell additional products while delivering excellent service.
• Use CRM tools to manage customer interactions and track progress.
• Develop product knowledge to accurately inform customers.
• Maintain high attendance and accountability in all interactions.

Skills

Typing 50 wpm

CRM systems

Communication skills

Attendance

Positive attitude

Background check

Tools

CRM software

Databases

Job description

Job Description

As a Customer Service Representative, you’ll be the face for our customers. You will be responsible for onboarding new customers, providing excellent service after the sale, and ensuring our clients feel supported throughout their journey. This role requires a tech-savvy individual who is committed to outstanding attendance, a positive attitude, and going the extra mile to help our customers. You’ll be part of a fast-paced team, and we’ll support you with the tools and training you need to succeed.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Evenings Off
• Retirement Plan
• Hands on Training
• Career Growth Opportunities

Responsibilities

• Onboarding New Customers: Assist new clients through the onboarding process to ensure they understand their insurance plans and are set up for success.
• Customer Service After the Sale: Provide ongoing support to customers, answering questions, resolving issues, and ensuring satisfaction.
• Cross Sell: Earn extra money through commission by cross selling additional products while providing excellent customer service.
• Tech-Savvy Solutions: Typing 50 wpm + and using CRM systems and other tools to efficiently manage customer accounts and provide solutions to their inquiries.
• Product Knowledge: Gain in-depth knowledge of insurance products and policies to effectively support customers and provide accurate information.
• Effort and Accountability: Maintain outstanding attendance, attitude, and effort in all customer interactions, contributing to a positive experience for our clients.

Requirements

• Tech-Savvy: Typing 50 wpm + and comfortable with using CRM systems, databases, and other tech tools to manage customer interactions efficiently.
• Outstanding Attendance: Reliability is key—must have a strong attendance record and be committed to showing up on time.
• Positive Attitude: Must have a customer-first mentality, with a focus on providing excellent service with every interaction.
• Background & Drug Screening: Must be able to pass a criminal background check and pre-hire drug screening.
• Strong Communication Skills: Excellent verbal and written communication skills to clearly explain products and answer customer inquiries.