Customer Service

Achieve; El Paso (TX); Remote; USD 19,286 - 24,796; Full time

Benefits offered by this job

401(k) match

Medical insurance

Paid time off

Education assistance

Wellness program

Job summary

Achieve is a leading digital personal finance company hiring for a remote Member Services role. You’ll onboard new accounts, answer questions, and coach members with empathy, care, and guidance throughout their journey. This position offers clear career progression toward higher-level roles.

This role is 100% work-from-home; Tempe/Phoenix office is optional. Starting pay is $16.00 per hour with Mon–Fri schedules or 4x10 shifts, including weekends with extra incentives.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or equivalent required.
• Ability to work 8-hour shift between 6am–8pm.
• Strong communication and problem-solving skills.

Responsibilities

• Interact with members by phone and email with empathy.
• Help onboarding and account setup, answer questions and advise.
• Document interactions accurately and share knowledge with team.
• Collaborate with team to improve member experience.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions.

This position is 100% work-from-home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month!

Starting Pay

$16.00/hr

Start Date: September 14th, 2026

• Monday-Friday schedules available
• 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!)

What you’ll do

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Member interactions and activity

Qualifications

What you’ll bring

• Minimum of 1 year of Customer Service experience (call center or retail)
• High school diploma or equivalent
• Available for an 8-hour shift between the hours of 6am - 8pm
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Additional Information

• Achieve well-being with:
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
• Join Achieve, change the future

At Achieve, we’re changing millions of lives

From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and work-from-home roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.