CUSTOMER SERVICE

Chapin Manufacturing Inc; City of Batavia (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Chapin Manufacturing Inc. in Batavia, NY is seeking a Customer Product Support Specialist to ensure customer satisfaction with Chapin sprayers, spreaders, and accessories. The role focuses on multi-channel communication and knowledge of products.

The position is full-time and located on-site in Batavia, NY, with a starting hourly rate of $19.00. You will work closely with engineering to address product issues and respond to reviews and inquiries.

Qualifications

• Excellent written and verbal communication.
• Ability to multi-task in a fast-paced environment.
• Positive, helpful attitude.

Responsibilities

• Respond to inquiries from customers via phone, email, chat and Guest Book feedback.
• Learn and maintain knowledge of Chapin products and product modifications.
• Respond to customer online reviews.
• Coordinate with engineering to identify potential product issues.

Skills

Communication skills

Multi-tasking

Positive attitude

Mechanical aptitude

Phone service experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE

Full Time Batavia, NY, US

3 days ago Requisition ID: 1028

Salary Range: $19.00 To $19.00 Hourly

Customer Product Support Specialist

MANUFACTURING IS IN CHAPIN’S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.

JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.

ESSENTIAL FUNCTIONS

• Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
• Learn and maintain knowledge of existing and new Chapin products and product modifications.
• Respond to customer online reviews.
• Work in conjunction with engineering to identify potential product issues.

MUST HAVE

• Excellent communication skills both written and verbal
• Ability to multi-task
• Positive outlook, always willing to help where needed

NICE TO HAVE

• Mechanical aptitude preferred
• Prior phone service / collections experience a PLUS