CUSTOMER SERVICE

ADP, Inc.; City of Batavia (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Chapin in Batavia, NY is seeking a Customer Product Support Specialist to ensure complete satisfaction with our products and service.

As a Customer Service professional, you will respond to inquiries via phone, email, chat and Guest Book feedback, learn our products, and coordinate with engineering to identify potential issues.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multi-task across competing priorities.
• Positive outlook with willingness to help across teams.

Responsibilities

• Respond to inquiries from customers, sales representatives/managers and end consumers via telephone, e-mail, chat and Guest Book feedback.
• Learn and maintain knowledge of Chapin products and product modifications.
• Respond to customer online reviews.
• Work with engineering to identify potential product issues.

Skills

Excellent communication

Multi-tasking

Positive outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE

Full Time Batavia, NY, US

3 days ago Requisition ID: 1028

Salary Range: $19.00 To $19.00 Hourly

Customer Product Support Specialist

MANUFACTURING IS IN CHAPIN’S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.

JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.

ESSENTIAL FUNCTIONS

• Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
• Learn and maintain knowledge of existing and new Chapin products and product modifications.
• Respond to customer online reviews.
• Work in conjunction with engineering to identify potential product issues.

MUST HAVE

• Excellent communication skills both written and verbal
• Ability to multi-task
• Positive outlook, always willing to help where needed

NICE TO HAVE

• Mechanical aptitude preferred
• Prior phone service / collections experience a PLUS