Customer Service

Oldcastle APG, Inc.; Cartersville (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Retirement plan

Growth opportunities

Job summary

Oldcastle APG, Inc. is seeking a Dispatcher to ensure timely dispatch of private and contract drivers for shipments. The role requires multitasking, strong memory for equipment types and delivery times, and daily interaction with drivers, sales staff, and customers.

Going the extra mile to provide quality customer service is standard. The ideal candidate will coordinate with carriers, plan routes, and maintain records in the transportation management system, while adhering to safety guidelines

Qualifications

• Transportation experience preferred.
• Willingness to travel to other sites as needed.
• Ability to multi-task
• Ability to work independently
• Excellent communication and customer service skills
• Strong problem solving

Responsibilities

• Coordinate with sales staff to resolve driver or carrier issues during freight transit.
• Communicate customer requirements for shipment to carriers and drivers.
• Maintain accurate and timely updates in Oldcastle Transportation Management (OTM).
• Plan delivery routes and assign drivers for scheduled deliveries.
• Adhere to company safety guidelines.
• Relay work orders and information to drivers via mobile or landline phones.
• Collaborate with independent truck drivers to ensure pickup/delivery times and load compliance.
• Prepare and review loading/unloading documents and daily shipping reports.
• Coordinate deliveries with company and external trucking partners to ensure timely material delivery to customers.
• Verify orders against delivery tickets before shipment.
• Execute delivery instructions according to customer appointment schedules.

Skills

Transportation coordination

Multi-tasking

Customer service

Communication skills

Independent worker

Job description

Job ID: 529703

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for ensuring that both private and contract drivers are dispatched to pick up shipments in a timely manner. It is important that the individual has the ability to handle multiple tasks simultaneously and accurately recall information. This individual will have contact with all drivers, sales staff, as well as customers on a daily basis. The ability to make dispatch changes, remember the type of equipment used, driver destinations and the length of time it will take to complete the deliveries is a necessity. "Going the extra mile" to achieve quality customer service is standard practice at the company.

Job Responsibilities

• Work with sales staff to problem solve driver or carrier issues during freight transit
• Communicate to carriers and drivers customer requirements for shipment
• Maintain accurate and timely updates in OTM (Oldcastle Transportation Management)
• Plan effective delivery routes and assign drivers for scheduled deliveries
• Adhere to company safety guidelines
• Relay work orders, messages, and information to or from drivers, mobile or landline phones
• Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads
• Prepare and review loading/unloading, daily shipping reports and delivery logs
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
• Check and review all orders assigned before they are shipped against delivery tickets
• Responsible to execute delivery instructions based upon appointment schedule required by customer
• Ensure deliveries and pickups are made on time
• Check contract drivers manifest as to accuracy and make sure correct paperwork is attached when they return to the dock

Job Requirements

• Transportation experience/knowledge is preferred
• Ability to travel to other sites as needed
• Ability to multi-task
• Ability to work independently
• Excellent communication and customer service skills
• Strong problem solving

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.