Dispatcher

at OLDCASTLE APG, INC. in; Dunn (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Retirement savings program

Wellness programs

Inclusive culture

Job summary

Oldcastle APG, Inc. in Dunn, NC, is seeking a Dispatch Coordinator to coordinate and schedule customer deliveries, manage a fleet of company trucks and outside haulers, and support logistics operations.

You will work with sales, shipping, and drivers to meet delivery times, learn DOT/DMV regulations for shipping building products, and use tracking software to plan routes. Strong communication and multitasking are essential.

Qualifications

• Minimum high school/general education degree (GED) required.
• Experience in building materials dispatch or transportation preferred.
• Knowledge of maps and routing tools to plan deliveries.
• Proficiency in MS Office and the ability to learn new software.

Responsibilities

• Receive and process customer orders via phone, email, and other channels.
• Prepare shipping schedules and coordinate with trucking fleet and haulers.
• Dispatch orders to meet delivery times and regulatory requirements.
• Communicate with customers and drivers to ensure timely deliveries.

Skills

Dispatch coordination

Customer service

Microsoft Excel

Maps & routing

Education

GED

Tools

Tracking software

Routing software

MS Teams

Job description

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for coordinating and scheduling all customer deliveries and managing a combination of company trucks and outside haulers. This position is responsible for the dispatch function, coordinating with the sales department, shipping receiving, customer, delivery truck services and the logistics operations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Job Responsibilities

• Receive and process customer orders through telephone, email, and other electronic means
• Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments
• Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs
• Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner
• Must be familiar with the delivery area to assist with route and travel time planning
• Must be able to build rapport with others including team members, drivers, vendors, sales team, operations team and customers
• Must be customer focused and be able remain focused under stressful conditions and in a fast-paced environment. The ability to multi-task is important
• Understand NC and SC DOT/DMV regulations that pertain to shipping and transportation of building products via truck
• Possess the ability to work with tracking and scheduling software and to learn new programs as they are introduced
• Must be able to act quickly and creatively to solve problems; work independently and make decisions
• Display a professional, positive, and courteous attitude to co-workers, supervisors, customers, and the general public always
• Work in a team environment and assist co-workers or supervisors/managers with other duties as required
• Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy
• Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role

Job Requirements

• Minimum high school/general education degree (GED) required
• Previous related experience in building materials dispatch or transportation industry preferred
• Knowledge of masonry and hardscapes products, building materials, and cements is preferred
• Must possess computer aptitude, the ability to use Microsoft Excel, Word, Outlook, and Teams, and the ability to lean new computer skills
• Must possess excellent verbal and mathematical skills
• Read and understand maps and use mapping tools

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an Aff

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.