Customer Sentiment Specialist | Housing

eliseai.com; New York (NY); Vor Ort; USD 70.000 - 85.000; Vollzeit

Benefits dieser Stelle

Equity in the company

Health premiums covered 100%

Fully paid parental leave

Commuter benefits

401k benefits

Fitness & home services stipend

Open in-office environment with meals

Zusammenfassung

EliseAI in NYC is seeking a friendly Customer Sentiment Specialist who enjoys talking to people and supporting on-site teams. You’ll surface insights, triage concerns, and help surface what’s working before issues escalate.

You’ll become an expert in one EliseAI product and guide conversations, offering helpful tips in the moment. This role sits between Customer Success and Product Solutions, working onsite 4–5 days per week.

Qualifikationen

• A strong communicator who’s curious, empathetic, and solution-oriented.
• Experience supporting customers over the phone and navigating live conversations.
• Comfort explaining technical concepts in a clear, approachable way.

Aufgaben

• Proactively call client on-site teams to gather sentiment, feedback, and insights.
• Build strong, trusted relationships through thoughtful, human conversations.
• Become an expert in one EliseAI product and confidently support users.
• Help walk customers through basic troubleshooting or setup when needed.
• Recognize when an issue needs deeper support and elevate thoughtfully.
• Create clear, well-documented support tickets with helpful context.
• Partner closely with Customer Success and Product Solutions.
• Spot patterns and trends from conversations and share insights with the team.
• Support light Customer Success Associate tasks as needed.

Kenntnisse

Strong communicator

Empathetic

Phone support

Technical explanations

Product knowledge

Team player

Jobbeschreibung

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
• - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $350 million https://eliseai.com/blog/intelligence-is-getting-cheaper-life-should-too funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.

About the role

EliseAI is looking for a friendly, empathetic Customer Sentiment Specialist who genuinely enjoys talking to people and helping teams feel supported. In this role, you’ll be the voice our on-site teams recognize and trust—checking in proactively, listening closely, and helping surface what’s working (and what’s not) before small issues become big ones.

You’ll become deeply familiar with one of our core products, like Leasing or Delinquency, and use that knowledge to guide conversations, answer questions, and offer helpful tips in the moment. Sitting between Customer Success and Product Solutions, you’ll be a trusted partner helping triage concerns, gathering sentiment, and ensure feedback gets to the right place. If something can’t be solved on the call, you’ll know how to ask the right questions and loop in Product Solutions or a CSM with clear context.

This role is perfect for someone who’s personable, organized, and energized by connecting product knowledge with real human conversations. You’ll help us deliver a white-glove experience at scale—without losing the personal touch.

Key Responsibilities

• - Proactively call our client on-site teams to gather sentiment, feedback, and insights
• - Build strong, trusted relationships through thoughtful, human conversations
• - Become an expert in one EliseAI product and confidently support users
• - Help walk customers through basic troubleshooting or setup when needed
• - Recognize when an issue needs deeper support and elevate thoughtfully
• - Create clear, well-documented support tickets with helpful context
• - Partner closely with Customer Success and Product Solutions
• - Spot patterns and trends from conversations and share insights with the team
• - Support light Customer Success Associate tasks as needed

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

• - A strong communicator who’s curious, empathetic, and solution-oriented
• - Experience supporting customers over the phone and navigating live conversations
• - Comfort explaining technical concepts in a clear, approachable way
• - Desire to become a product expert and a trusted partner to customers
• - A collaborative, team-first mindset
• - Willingness to work onsite in our NYC office 4–5 days per week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn https://www.eliseai.com/blog/eliseai-raises-250m-series-e!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• - Equity in the company
• - Medical, Dental and Vision premiums covered at 100%
• - Fully paid parental leave
• - Commuter benefits
• - 401k benefits
• - Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• - A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• - Unlimited vacation and paid holidays
• - We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The rate for this role ranges between $70,000 - $85,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.

If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at [e-mail].