Customer Success Specialist | Housing

eliseai.com; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental, Vision premiums fully

Parental leave

Commuter benefits

401k benefits

Wellness stipend

In-office meals

Unlimited vacation

Relocation packages

Job summary

EliseAI in New York is seeking a Customer Success Specialist to partner with CS managers, onboard customers, and drive long-term value from our platform.

You will own engagement, adoption, and retention through data-driven guidance, cross-functional collaboration, and scalable training initiatives. This role demands initiative, strong communication, and a passion for scaling a fast-growing SaaS team.

Qualifications

• 1–3 years of professional experience in customer-facing, project coordination, or support roles.
• Strong communication skills and a clear, organized working style.
• Comfortable navigating ambiguity and collaborating across multiple teams.
• Interest in growing into a full Customer Success Manager role over time.
• Experience in SaaS, real estate, or healthcare industries is a plus.
• Eagerness to develop deep product expertise to better support customer outcomes.
• Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus.
• Willingness to work in person at our office 4-5 days a week.

Responsibilities

• Onboard customers with CS managers and set goals.
• Develop deep product knowledge to guide customers effectively.
• Proactively drive product adoption, satisfaction, and retention.
• Monitor usage data and health metrics with PlanHat, Zendesk, Slack.
• Host onboarding webinars and training sessions.
• Collaborate with Product, Support, and Sales to resolve issues.
• Suggest process improvements to boost efficiency.
• Contribute to CS strategy by spotting patterns and gaps.
• Attract top-tier talent to the team.

Skills

Customer-facing

Project coordination

Communication skills

Ambiguity management

Growth mindset

Tools

PlanHat

Zendesk

Slack

Job description

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
• - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $350 million https://eliseai.com/blog/intelligence-is-getting-cheaper-life-should-too funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.

About The Role

As aCustomer Success Specialist, you will support our customer success team. This is a customer-facing, strategic role that works closely with Customer Success Managers to help customers achieve long-term success with our platform.

You will contribute to onboarding, engagement, and retention by leveraging data, developing product expertise, and collaborating cross-functionally to enhance the customer experience. This role is ideal for someone with strong operational or customer-facing experience who is ready to deepen their expertise in Customer Success. You will play a critical role in onboarding, customer outreach, and helping customers derive meaningful value from the platform.

Key Responsibilities

• - Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
• - Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
• - Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
• - Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
• - Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
• - Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
• - Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
• - Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI
• - Attract top-tier talent to join our driven team

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

• - 1–3 years of professional experience in customer-facing, project coordination, or support roles
• - Strong communication skills and a clear, organized working style
• - Comfortable navigating ambiguity and collaborating across multiple teams
• - Interest in growing into a full Customer Success Manager role over time
• - Experience in SaaS, real estate, or healthcare industries is a plus
• - Eagerness to develop deep product expertise to better support customer outcomes
• - Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus
• - Willingness to work in person at our office 4-5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn! https://www.eliseai.com/blog/eliseai-raises-250m-series-e) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

• - Equity in the company
• - Medical, Dental and Vision premiums covered at 100%
• - Fully paid parental leave
• - Commuter benefits
• - 401k benefits
• - Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• - A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• - Unlimited vacation and paid holidays
• - We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $65,000 - $90,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.

If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at [e-mail].