Customer Sentiment Specialist | Housing

EliseAI; New York (NY); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Equity in the company

Medical, Dental, and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401(k) benefits

Monthly fitness stipend

Unlimited vacation and paid holidays

Job summary

A leading tech startup in New York is seeking an empathetic On-Site Calling Specialist to enhance customer engagement and product support. This role requires strong communication skills and the ability to handle real-time conversations with on-site teams. Candidates should be eager to become product experts and effectively document support tickets. The position offers competitive hourly rates and opportunities for growth in a dynamic startup environment.

Qualifications

• Strong communication skills and a curious, solution-oriented mindset.
• Technical support experience speaking directly with customers over the phone.
• Ability to break down technical topics into clear, helpful guidance.
• Desire to become a product expert.

Responsibilities

• Conduct product-specific sentiment calls to collect feedback.
• Become an expert in one EliseAI product to confidently answer questions.
• Identify when issues need deeper support and escalate appropriately.
• Help surface trends and insights based on your conversations.

Skills

Strong communication skills

Technical support experience

Ability to break down technical topics

Team player attitude

Job description

About EliseAI

At EliseAI, we’re improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Healthcare: We make it easy to schedule appointments, complete intake forms, and help patients communicate with providers, so everyone can focus on health instead of paperwork.
• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

EliseAI is looking for an empathetic and detail-oriented On‑Site Calling Specialist to join our team. In this role you’ll become an expert in one of our core products—like Leasing or Delinquency—and serve as one of the key resources who speak directly with on‑site teams.

You’ll be responsible for making proactive sentiment calls, speaking directly with on‑site teams, and helping surface feedback or potential issues early. While Customer Success Managers focus on long‑term strategy, you’ll support customers in the moment—handling initial triage for any product issues and offering helpful tips or resources when appropriate. If something can’t be resolved on the call, you’ll ask the right follow‑up questions and route the issue to the right internal team—whether that’s Support or a Customer Success Manager.

This role blends product expertise, customer engagement, and a few light Customer Success Associate (CSA) responsibilities, all while helping us deliver a white‑glove experience at scale.

Key Responsibilities

• Conduct product‑specific sentiment calls to collect feedback and strengthen relationships
• Become an expert in one EliseAI product to confidently answer questions and guide users
• Walk customers through simple troubleshooting or setup tasks when needed
• Identify when issues need deeper support, ask discovery questions, and escalates appropriately
• Create and document support tickets with clear context
• Support the Customer Success team with light CSA duties when bandwidth allows
• Help surface trends and insights based on your conversations
• Attract top‑tier talent to join our driven team

Requirements

• Strong communication skills and a curious, solution‑oriented mindset
• Technical support experience speaking directly with customers over the phone and navigating real‑time conversations
• Ability to break down technical topics into clear, helpful guidance
• Desire to become a product expert and a trusted voice for our customers
• Team player attitude—you’ll collaborate closely with CSMs, CSAs, and Support
• Willingness to work in person at our NYC office 4‑5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

• Equity in the company
• Medical, Dental, and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401(k) benefits
• Monthly fitness stipend
• A collaborative in‑office environment with an open floor plan, fully stocked kitchen, and company‑paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays
• We’ll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The hourly rate for this role ranges between $25‑$35 per hour. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

Equal Employment Opportunity Statement

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at‑will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]