Customer Success Manager | Housing

EliseAI; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision covered at 100%

Unlimited vacation and paid holidays

Fitness & home services stipend

Job summary

EliseAI in Chicago seeks a Customer Success Manager to enhance customer relationships and ensure product success. This role demands technical expertise and communication skills to bridge customer needs with internal teams.

The ideal candidate will have over 3 years of B2B experience, strong problem-solving abilities, and a history of managing significant account revenues. Benefits include equity, comprehensive healthcare, and unlimited vacation.

Qualifications

• 3+ years of technical B2B client-facing experience with a SaaS product.
• Strong written and verbal communication skills.
• Ability to manage a book of business of at least $2.5M ARR.

Responsibilities

• Become an expert in EliseAI's products to improve user experience.
• Provide world-class support by resolving client issues efficiently.
• Strategize with sales to execute client success plans.

Skills

Technical B2B client-facing experience

Communication skills

Client relationship management

Data analysis

Job description

About EliseAI

At EliseAI, we’re improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services.

The Role

EliseAI is looking for a Customer Success Manager who will own strategic relationships with our customers, working with everyone from frontline leasing teams to members of the C‑Suite. The role requires someone who can develop a deep understanding of our products in order to bridge the gap between our customers and our internal technology teams.

You’ll serve as the product expert, guiding the user experience for customers, and owning customer satisfaction through their use of EliseAI’s products. A proven track record of creating and maintaining deep, lasting relationships with customers is a must, as you’ll be dealing with technical and complex issues while creating excitement and loyalty with EliseAI’s customers.

Key Responsibilities

• Become an expert in EliseAI’s products – with a heavy focus on user workflows, integrations and how our products work together.
• Understand our customer’s business needs and goals, effectively communicate the AI’s value ensuring successful adoption and utilization of our products.
• Provide world‑class support by taking ownership on customer issues – working closely with the Engineering, Product and Support teams to address and resolve client issues quickly.
• Write documentation and host workshops on our product offerings to keep customers up‑to‑date with new features.
• Drive adoption of new products and features and assist with the launch.
• Partner with the implementation team to lead discovery into client goals and best practices to successfully project‑manage client onboardings.
• Strategize with our sales team to build, own, and execute client success and engagement plans.
• Review client reporting and usage metrics regularly to determine how to optimize your customers’ performance.
• Proactively identify underperforming customers and execute plans to improve the customer’s success to prevent churn.
• Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and proving client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap.

Requirements

• 3+ years of technical B2B client‑facing experience with a SaaS product.
• Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment.
• Strong written and verbal communication skills, including the ability to communicate technical language to non‑technical customers.
• Ability to read and understand technical documentation and analyze data sets.
• Currently manage a book of business of at least $2.5M ARR.
• Must thrive in working in a fast‑paced environment.
• Ability to prioritize effectively and get things done.
• Willingness to work in person at our office 4‑5 days a week.

Benefits

• Equity in the company.
• Medical, Dental and Vision premiums covered at 100%.
• Fully paid parental leave.
• Commuter benefits.
• 401k benefits.
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters.
• A collaborative in‑office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office.
• Unlimited vacation and paid holidays.
• We’ll cover relocation packages and make the move exciting, not painful.

Job Compensation Range

The salary range for this role is $110,000 - $160,000 ($132,500 - $182,500 OTE). EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and commission for the TCSM role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

Equal Employment Opportunity

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note that employment with EliseAI is on an “at‑will” basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail].