Customer Satisfaction & Quality Intern

Schneider Electric; El Paso (TX); On-site; USD 32,000 - 37,000; Full time

Job summary

Schneider Electric invites a Winter 2027 Customer Satisfaction & Quality Intern to our El Paso, TX campus. You’ll work with experienced engineers to improve processes, address quality concerns, and build practical skills in lean manufacturing, process design, and production efficiency.

You will support Quality Engineers, perform root-cause analyses, assist with PFMEAs and control plans, and engage with cross-functional teams to drive sustainable improvements on the shop floor.

Qualifications

• Pursuing an undergraduate degree in a related field.
• Interest in manufacturing, quality and continuous improvement.
• Strong analytical and problem-solving abilities with data.
• Strong communication and teamwork skills.
• Willingness to learn in a manufacturing setting.

Responsibilities

• Support manufacturing quality and continuous improvement initiatives.
• Assist with post‑sales quality issues and root-cause analysis.
• Contribute to PFMEAs, process control plans, and error-proofing.
• Help review quality controls and implement improvement actions.
• Participate in production floor walks and Gemba activities.

Skills

Analytical skills

Problem solving

Communication

Teamwork

Manufacturing environment

Education

Undergraduate degree pursuit in Mechanical/Industrial/Electrical/Electronic/Computer Science or related field

Tools

Quality tools (8D, 5 Why, Fishbone/Cause-and-Effect, Six Sigma, PFMEA, Control Plans, Gage R&R)

Job description

Kickstart your manufacturing engineering career with hands‑on experience and the opportunity to make a real impact on the shop floor. As a Winter 2027 Customer Satisfaction & Quality Intern at our El Paso, TX campus, you’ll work alongside experienced engineers and plant teams to improve processes, support continuous improvement initiatives, and build practical skills in lean manufacturing, process design, and production efficiency. No visa sponsorship or relocation will be provided for this role.

What will you do?

As a Customer Satisfaction & Quality Engineer Intern, you will gain hands‑on experience supporting manufacturing quality, continuous improvement, and addressing post‑sales quality complaints and issues, ensuring our customers have the best possible experience. You will work closely with Quality Engineers and manufacturing teams to identify opportunities, support problem solving, and help maintain quality standards.

• Support Quality Engineers with problem‑solving activities related to internal and external customer concerns, including root cause analysis and corrective actions.
• Support continuous improvement projects and the deployment of Quality Fundamentals within production.
• Assist with the development and implementation of PFMEAs, process control plans, and error‑proofing opportunities.Support the review and effectiveness of quality controls and follow up on improvement actions.
  Assist with capability studies and Gage R&R studies.
• Support tooling and process recommendations to improve product and process inspections.
  Work closely with Quality Engineers, manufacturing hourly and salaried employees, and other cross‑functional teams.
• Participate in production floor walkthroughs and Gemba activities to identify process abnormalities, gaps to standards, and opportunities for improvement.
• Support Layered Process Audits (LPAs) and Quality Fundamentals self‑assessments.

What qualifications will make you successful?

• Currently pursuing an undergraduate degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Electronic Engineering, computer science or a related field.
• Interest in manufacturing, quality, continuous improvement, and problem solving.
• Strong analytical and problem‑solving skills with the ability to work with data.
• Strong communication and teamwork skills.
• Ability to work in a manufacturing environment and interact with employees across different levels of the organization.
• Strong attention to detail and willingness to learn.
• Previous experience with manufacturing, quality, engineering projects, or continuous improvement is a plus. but not required. Training will be provided.
• Familiarity with quality tools such as 8D, 5 Why, Fishbone/Cause‑and‑Effect, Six Sigma, PFMEA, Control Plans, or Gage R&R is a plus, but not required. Training will be provided.

At Schneider Electric, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD $23 to $27.50 per hour. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.