Customer Sales & Service Representative

FCX Performance; Pocatello (ID); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401K with company match

Insurance

Time off

Tuition reimbursement

Employee assistance

Job summary

Applied Industrial Technologies is hiring a full-time Customer Sales & Service Representative in Pocatello, ID. You will support the sales team and customers, handle inquiries, quotes, orders, and returns in a fast-paced, onsite environment.

The role requires 1+ year in customer service or inside sales, strong communication, and the ability to lift up to 50 lbs. Hours are 8:00 am–5:00 pm, Monday–Friday, with bonus opportunities and a comprehensive benefits package.

Qualifications

• 1+ year customer service or inside sales experience.
• Attention to detail and accuracy; ability to multitask.
• Strong written and verbal communication, including English grammar.
• High school diploma or equivalent.
• Must lift up to 50 lbs and have a valid driver's license with a clean driving record.

Responsibilities

• Handle customer inquiries, quotes, order processing, expediting/returns.
• Source parts and assist in generating sales.
• Support the sales team and deliver orders to customers as needed.

Skills

Customer service

Inside sales

Attention to detail

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Excel

MS Office

Job description

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributors and ideas are encouraged and welcomed.

We are hiring a full-time creative, resourceful customer sales and service representative (CSR) in Pocatello, ID. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.

This position is onsite at our service center, part of a great team. Hours are 8:00 am – 5:00 pm Monday through Friday.

Why join us?

Applied is listed as one of the World’s Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, are listed as #8 in the top 50 Industrial Distributors for 2025, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!

Benefits

In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you’d expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:

• A LASTING CAREER – Career paths are available in sales, operations, or management throughout the country
• Professional development and training
• Great work / life balance
• Team oriented company culture where it’s called work for a reason but have fun in the process. Customers can hear that in your voice
• Join a local team with company backing

What You’ll Do

In our fast-paced team environment, you will partner with our customers and Account Manager to find products and services, solve customer needs, and build ongoing positive business relationships.

• Customer inquiries, quotes, order processing, expediting / returns
• Sourcing parts
• Assist in generating sales
• Help in the stockroom as needed, deliver orders to customers as needed

Qualifications

• 1+ year customer service or inside sales. Industrial distribution or parts counter environment a plus
• Attention to detail, accuracy, ability to multitask, sense of humor
• Written and verbal communication skills, including English grammar
• High school diploma or equivalent
• Must be able to lift up to 50 lbs.
• Valid driver's license & clean driving record (MVR)
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.
• This position is not eligible for relocation benefits and is expected to be performed on site.
• Basic computer skills including Excel

Preferred Qualifications

• Hydraulic, bearings, or power transmission knowledge
• Mechanical aptitude

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.