Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply; Agawam (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking Bilingual Customer Sales & Service Representatives who are passionate about providing exceptional customer service. In this dynamic role, you will engage with commercial and residential consumers in the green industry, ensuring a top-notch customer experience. You will be responsible for managing customer inquiries, preparing inventory orders, and identifying sales opportunities. Join a company that values teamwork, safety, and continuous improvement, and offers a supportive environment for professional growth. This is an exciting opportunity to contribute to a thriving business while enhancing your skills in a rewarding atmosphere.

Benefits

Weekly Paychecks with DailyPay available

Competitive Compensation

Medical, Dental and Vision plans

Paid Time Off

401k with company match

Tuition Reimbursement

Lucrative Associate Referral Program

Company Apparel and Work Boot Vouchers

Opportunity for Advancement

Paid Training and Business Certifications Available

Qualifications

• Minimum of 1 year experience in retail or wholesale setting preferred.
• Bilingual proficiency in English/Spanish is preferred.

Responsibilities

• Deliver exceptional customer service to all SiteOne customers.
• Manage strong relationships with customers and assist with their needs.
• Prepare inventory orders for customer pick up or delivery.

Skills

Customer Service Skills

Bilingual Proficiency (English/Spanish)

Inventory Management

Green Industry Knowledge

Ability to Lift 50 Pounds

Quick Decision Making

Adaptability to New Technologies

Education

High School Diploma or Equivalent

Job description

Company Overview

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!

Position Overview

Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.

What you’ll do:

1. Demonstrate exceptional customer service to all SiteOne customers
2. Cultivate and manage strong relationships with customers
3. Assist customers with their questions and needs, either in person, via the phone or through online ordering
4. Pull and prepare inventory orders for customer pick up or delivery
5. Proactively identify and capitalize on opportunities to grow sales with current and potential customers
6. Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
7. Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.

Skills We Are Seeking

1. Minimum of 1 year experience in a retail or wholesale setting, preferred
2. Excellent customer service skills
3. Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
4. Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
5. Ready and willing to learn and adopt new technologies and ways of working
6. Ability to think quickly and make sound decisions
7. Inventory management experience helpful
8. Must be able to lift a minimum of 50 pounds
9. High school diploma or equivalent preferred

Perks:

1. Weekly Paychecks with DailyPay available!
2. Competitive Compensation
3. Medical, Dental and Vision plans
4. Paid Time Off, Paid Holidays
5. 401k with company match
6. Tuition Reimbursement
7. Lucrative Associate Referral Program
8. Company Apparel and Work Boot Vouchers
9. Opportunity for Advancement
10. Paid Training and Business Certifications Available
11. Free Counseling Services/Employee Assistance Program
12. Life Insurance and Short- and Long-Term Disability Insurance
13. Product Discounts
14. Most Branches never work Sundays!