Member Care Representative

Henry Schein One; Mississippi; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in dental management is seeking a Customer Care Representative to provide exceptional service to dental savings plan members. This remote role focuses on customer inquiries, issue resolution, and relationship building to enhance customer satisfaction and retention. Join a supportive team dedicated to delivering high-quality service and fostering lasting customer relationships.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Sick Leave

Paid Parental Leave

Short Term Disability

Income Protection

Health Savings and Flexible Spending Accounts

Education Benefits

Worldwide Scholarship Program

Qualifications

• 1+ years of related experience required.
• Strong communication skills, both written and verbal.
• Ability to maintain confidential information.

Responsibilities

• Handle inbound and outbound calls for customer inquiries.
• Resolve customer complaints and process renewals.
• Document all customer interactions accurately.

Skills

Time Management

Attention to Detail

Customer Service Orientation

Interpersonal Communication

Problem-Solving

Education

High School Education

Tools

Microsoft Office

CRM Tools

Job description

***This position is Remote***

Job Summary
DentalPlans.com is seeking a motivated and compassionate Customer Care Representative to join our team. In this role, you will provide exceptional customer service to support our dental savings plan members. You will address customer inquiries, resolve issues, process renewals, and ensure a smooth experience for our members. Your focus will be on maintaining high satisfaction, promoting our plans, and driving customer retention. As part of the Contact Center team, you’ll contribute to creating lasting customer relationships and enhancing the overall customer experience.

What you will do

• Customer Support:
  • Handle inbound and outbound calls to assist customers with questions regarding their dental savings plans (DSPs), benefits, and enrollment status.
  • Provide clear explanations of DSP features, enrollment processes, renewals, and billing issues to ensure customers fully understand their plans.
  • Resolve customer complaints, inquiries, and requests promptly and professionally, ensuring high levels of customer satisfaction.
  • Process plan renewals, updates, and cancellations according to company procedures.
• Relationship Building:
  • Develop strong relationships with customers by listening attentively, addressing concerns, and offering personalized solutions to meet their needs.
  • Provide ongoing support to customers, offering guidance on how to get the most out of their dental savings plans.
  • Assist with outbound calls when necessary to promote renewals, upsell additional services, or follow up on past interactions.
• Work closely with the Inside Sales team to ensure smooth handoffs and continuity in customer care during the sales and post-sales process.
• Assist with cross-selling and upselling where appropriate, based on customer needs and opportunities.
• Documentation & Compliance:
  • Accurately document all customer interactions and updates in the system in accordance with company policies and standards.
  • Follow company scripts, policies, and compliance requirements during all customer interactions.
• Participate in ongoing training and coaching sessions to enhance product knowledge, sales techniques, and customer service skills.
• Actively contribute to team meetings and provide feedback to improve customer care processes.
• Adherence to Performance Metrics:
  • Maintain high-quality service standards, ensuring KPIs such as response time, customer satisfaction, and issue resolution are consistently met.

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

***This position is Remote***

Job Summary
DentalPlans.com is seeking a motivated and compassionate Customer Care Representative to join our team. In this role, you will provide exceptional customer service to support our dental savings plan members. You will address customer inquiries, resolve issues, process renewals, and ensure a smooth experience for our members. Your focus will be on maintaining high satisfaction, promoting our plans, and driving customer retention. As part of the Contact Center team, you’ll contribute to creating lasting customer relationships and enhancing the overall customer experience.

What you will do

• Customer Support:
  • Handle inbound and outbound calls to assist customers with questions regarding their dental savings plans (DSPs), benefits, and enrollment status.
  • Provide clear explanations of DSP features, enrollment processes, renewals, and billing issues to ensure customers fully understand their plans.
  • Resolve customer complaints, inquiries, and requests promptly and professionally, ensuring high levels of customer satisfaction.
  • Process plan renewals, updates, and cancellations according to company procedures.
• Relationship Building:
  • Develop strong relationships with customers by listening attentively, addressing concerns, and offering personalized solutions to meet their needs.
  • Provide ongoing support to customers, offering guidance on how to get the most out of their dental savings plans.
  • Assist with outbound calls when necessary to promote renewals, upsell additional services, or follow up on past interactions.
• Sales Support:
  • Work closely with the Inside Sales team to ensure smooth handoffs and continuity in customer care during the sales and post-sales process.
  • Assist with cross-selling and upselling where appropriate, based on customer needs and opportunities.
• Documentation & Compliance:
  • Accurately document all customer interactions and updates in the system in accordance with company policies and standards.
  • Follow company scripts, policies, and compliance requirements during all customer interactions.
• Continuous Improvement & Learning:
  • Participate in ongoing training and coaching sessions to enhance product knowledge, sales techniques, and customer service skills.
  • Actively contribute to team meetings and provide feedback to improve customer care processes.
• Adherence to Performance Metrics:
  • Maintain high-quality service standards, ensuring KPIs such as response time, customer satisfaction, and issue resolution are consistently met.

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have :

• Typically 1 or more years of related experience.
• Typically High School education, vocational training and/or on-the-job training.
• Good time management skills and the ability to prioritize work
• Very good attention to detail and accuracy
• Customer service oriented
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization
• 2-3 years of call center or customer service experience, preferably in a sales or healthcare-related industry.
• Strong communication skills, both written and verbal, with an emphasis on active listening and customer empathy.
• Demonstrated ability to resolve customer issues effectively while maintaining a positive and professional attitude.
• Ability to multitask, stay organized, and handle a high volume of customer interactions.
• Proficient in using multiple system applications, Microsoft Office, and dual-screen setups.
• Bilingual (English and Spanish) or multilingual is a plus.
• Customer-focused with a passion for delivering exceptional service.
• Strong problem-solving skills and the ability to think on your feet.
• Experience working with dental savings plans or health insurance is a plus.
• Proficient keyboarding skills and familiarity with CRM tools.

Nice to have:

• Anything that is preferred will be here also.
• This is also for special preferred qualifications from the intake meeting

The posted base range for this position is $15-$16/HR.This is the expected range for an employee who is new to the role, to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package!Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid ParentalLeave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts,Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota,Rhode Island,South Dakota,Vermont, West Virginia, Washington DC, orPuerto Rico and other US Territories.

If you are a referral for this position, please provide the employee's first and last name.

What is your base salary expectation?
(Do not include commissions and/or bonuses)*

Please select the location that you currently reside in from the drop down list.*

Are you legally eligible to work in the United States? (Proof of lawful employment eligibility in the U.S. will be required upon hire.)*

Will you now, or in the future, require visa sponsorship to work for Henry Schein One?*

Can you perform the essential functions of the job, for which you are applying, with or without reasonable accommodation?*

You will be required to submit to a background check and drug screen after receiving a conditional offer of employment if permitted by applicable federal, state, and local law. If you choose "No" to acknowledge this paragraph, you will not be considered for employment.*

Are you currently a Team Schein Member (Internal Employee)?*

The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
  • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
  • a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualifiedpeople with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says wemust measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disabilityor have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If youwant to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract CompliancePrograms (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever hadsuch a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance usedisorder (not currently usingdrugs illegally)
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heartdisease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficultyhearing
• Diabetes
• Disfigurement, for example,disfigurement caused by burns,wounds, accidents, or congenitaldisorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example,Crohn's Disease, irritable bowelsyndrome
• Mental health conditions, for example,depression, bipolar disorder, anxietydisorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from theuse of a wheelchair, scooter, walker,leg brace(s) and/or other supports
• Nervous system condition, for example,migraine headaches, Parkinson’sdisease, multiple sclerosis (MS)
• Neurodivergence, for example,attention-deficit/hyperactivity disorder(ADHD), autism spectrum disorder,dyslexia, dyspraxia, other learningdisabilities
• Partial or complete paralysis (anycause)
• Pulmonary or respiratory conditions, forexample, tuberculosis, asthma,emphysema

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.